MODEL BUSINESS LETTERS, E-MAILS and OTHER BUSINESS DOCUMENTS (7版)

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作(編/譯)者 : TAYLOR 出版年份 : 2012 ISBN : 9780273751939 類別 : 商用英文 書號 : KX0293 幾色 : 2 規格 : 平裝 發行公司 : PEARSON 英文書名中譯 : 商業英文書信 版次 : 7E 頁數 : 512 Table of Contents: Part 1 Communication: An Overview 1. The importance of building relationships – both orally and in writing 2. Sentence construction matters Part 2 Business Writing Basics 3. 21st century business language 4. Structuring messages logically 5. Presentation matters Part 3 Electronic Communication 6. Email etiquette 7. Writing online: websites, blogs and social networking 8. Customer care online Part 4 Routine Business Transactions 9. Enquiries and replies 10. Quotations, estimates and tenders 11. Orders and their fulfilment 12. Invoicing and settlement of accounts 13. Letters requesting payment 14. Credit and status enquiries 15. A typical business transaction (correspondence and documents) Part 5 General Business Correspondence 16. Internal correspondence 17. Secretarial and administrative correspondence 18. Meetings documentation 19. Personnel 20. Reports and proposals Part 6 Creative and Persuasive documents 21. Complaints and adjustments 22. Goodwill messages 23. Notices, advertisements, information sheets and handouts 24. Circulars 25. Sales letters and voluntary offers 26. Publicity material 27. Business plans Appendix 1 Spoken and written forms of address Appendix 2 The A-Z of alternative words Appendix 3 How to write reports in plain English Index