Introduction to Hospitality (9版)

Introduction to Hospitality is a lively, comprehensive survey of hospitality, the world's largest industry, designed for tomorrow's leaders. You'll explore the vibrant inner workings of each hospitality segment, including lodging, restaurants, tourism, recreation, attractions, clubs and managerial areas. A core goal of this text is to help you advance your hospitality career. In that spirit, Author John Walker offers you lively material and interesting features to facilitate the learning process. The 9th Edition maintains its five-part organization and features an all-new chapter on cruising. All chapters are updated to include COVID-19 implications, as well as What do you think? critical-thinking discussion questions.

PART I: INTRODUCING HOSPITALITY AND LODGING Ch 1 Introducing Hospitality Ch 2 The Hotel Business Ch 3 Rooms Division Ch 4 Hotel Food and Beverage PART II: BEVERAGES, RESTAURANTS, AND MANAGED SERVICES Ch 5 Beverages Ch 6 The Restaurant Business Ch 7 Restaurant Management Ch 8 Managed Services PART III: TOURISM, RECREATION, ATTRACTIONS, CLUBS, AND GAMING Ch 9 Tourism Ch10 Recreation, Attractions, and Clubs Ch11 Gaming Entertainment Ch12 Cruising PART IV: ASSEMBLIES, EVENTS, ATTRACTIONS, LEADERSHIP, AND MANAGEMENT Ch13 Meetings, Conventions, and Expositions Ch14 Events Ch15 Leadership, Management, and Marketing PART V: MANAGERIAL AREAS OF THE HOSPITALITY INDUSTRY Ch16 Planning Ch17 Organizing Ch18 Communication and Decision-Making Ch19 Control