Getting Results

You have the vision. Now you have the means to achieve it. Written by two experts from the University of Michigan Business School, this book outlines a proven five-step process for achieving the organizational imperatives you want in a systematic fashion you can follow. The authors offer field-tested guidance on how to focus company-wide efforts on desired outcomes, create a positive working environment that encourages achievement, and practice continuous improvement to sustain and improve operating results. Based on extensive research that includes data gathered from more than 2,000 managers, the book includes a wealth of illustrative case studies, vignettes, and self-assessments that will help you see your way to success.

Series Foreword xi Preface xiii 1 The Call for Results 1 2 Absolute #1: Get Everyone on the Same Page: Focus on the Purpose of Your Organization 13 3 Absolute #2: Prepare for Battle: Equip Your Operation with Tools, Talent, and Technology 43 4 Absolute #3: Stoke the Fire of Performance: Create a Climate for Results 77 5 Absolute #4: Build Bridges on the Road to Results: Nurture Relationships with People 107 6 Absolute #5: Keep the Piano in Tune: Practice Continuous Renewal 139 Afterword: The Call for Action 171 Notes 181 The Authors 185 Index 189