Courage

In Courage, Gus Lee captures the essential component of leadership in measurable behaviors. Using actual stories from Whirlpool, Kaiser Permanente, IntegWare, WorldCom and other organizations, Lee shows how highly successful executives face and overcome their fears to develop moral intelligence. These real-world examples offer practical lessons for rooting out unethical practices and behaviors by Assessing them for rightness and integrity Addressing moral failures Following through with dialogue and direct action

Introduction 1 Part One: Backbone at the Point of Decision 9 1. Chris’s Story 11 2. Seeking Courageous Core Values 19 3. Going Deeper (and Higher) into Values and Ethics 31 4. Chris Boldly Moves Forward 43 5. Coda: Applying Courageous Values at Whirlpool 57 Part Two: Courage in Action 63 6. Courageous Communication 65 7. The Courageous Communication Model 75 8. Courageous Feedback 89 9. Courage by Example 105 10. Courageous Leadership 113 11. Three Acts of Courageous Leadership 125 12. Courageous Problem Solving: The Black Box 145 13. Using Courageous Communication from the Bottom Up 161 Part Three: Growing Your Courage 173 14. Everyday Habits That Build Courage 175 15. Your Character Quotient 185 16. The Courage to Change 199 Notes 205 Acknowledgments 211 The Authors 213 Index 215