The Little Black Book of Change

Your go-to-guide to delivering effective and transformative change that lasts All too often, change efforts fail to deliver on their promise. However it is possible to turn an organization around quickly to create a new future — one where people think and behave differently and deliver extraordinary results together. Whether you are the chairman, a board director or an aspiring senior executive, The Little Black Book of Change provides a practical, concise and insightful guide to understanding your organization and inventing something extraordinary. It is not about ‘run of the mill' change programmes. It is about delivering extraordinary results — something that is not at all predictable. It will be your insight into creating significant shifts in the way people think and behave which can be applied in any area you wish; from improving service levels to cost reductions, innovation or increasing market share. Demystifies organisational transformation in 7 practical steps Based on real business case studies Grounded and accessible, rather than purely from theoretical models or processes The authors have 25 years' experience of implementing and facilitating transformations change Visit http://www.littleblackbookofchange.com/

A note from the authors vii Introduction 1 Shift 1: Letting go of the past 15 Shift 2: Developing breakthrough ambition 27 Shift 3: Creating a bold new vision of the future 39 Shift 4: Engaging the players in the bold new future 57 Shift 5: Cut ting through the DNA 75 Shift 6: Keeping the organization future-focused 93 Shift 7: Gaining energy from setbacks 109 Summary 127 Final thoughts 137 About the authors 139 Acknowledgements 141 The extraordinary people club... 143