90 World-Class Activities by 90 World-Class Trainers

90 World-Class Activities by 90 World-Class Trainers gathers classic activities from ninety master trainers in one convenient place. The stellar list of trainers includes Bellman, Blanchard, Booher, Crum, de Bono, Kouzes, Masie, Pike, Robinson, Scannell, Silberman, Thiagi, Zenger, and 77 other names you'll know. Elaine Biech (editor of the Pfeiffer Annuals and author of Training for Dummies) has gathered a powerful and exciting collection of activities from around the globe. The sixteen topics include change management, coaching, diversity, leadership, and teamwork. This invaluable resource presents the favorite activities of some of the most talented trainers in the world—all seven continents are represented. All of these activities have stood the test of time and are presented here for your use to engage teams and groups in collaborative learning. The contributors provide helpful suggestions for adapting the activities to a particular setting or audience and present ideas for adding zest to their favorite activities to ensure that you are as successful with them as they have been. The book is filled with experience and expertise. Combined, the contributors have written and edited almost 800 books and over 3,700 articles and have received hundreds of awards. Many are members of the HRD Hall of Fame and they advise some of the largest organizations in the world. Draw on their expertise and implement several of the activities. Your success is guaranteed.

Presenting xix Section 1:Training and Consulting Topics 1 Chapter 1: Change Management 3 Choosing Structure to Fit Intentions 5 Phil Grosnick Benefits and Risks 8 Peggy G. Hutcheson, Ph.D. Change—But Don’t Drop the Customer 10 Muralidhar Rao,B.Tech,PGDM,with Max Rodrigues, M.Sc., LL.B,Dip Ind’l Mgt. Hot Buttons 14 Joanne G. Sujansky, Ph.D.,CSP Chapter 2: Coaching,Mentoring, and Feedback 19 How to Be Impressive When Meeting Someone New 21 Kevin Daley Admiration/Fantasy Exercise 24 Beverly Kaye, Ed.D. 360 Feedback 27 Stephen K.Merman,Ed.D.,PCC,CPCC The Last Time You Were Appreciated 29 Bob Nelson, Ph.D. Chapter 3: Communication 31 The Truth Be Known 33 Dianna Booher,CSP,CPAE Learn to Drive a Motorcycle—with Style 36 Marjorie Brody,CSP,CMC,PCC Hello! Hello! Can You Hear Me Now?! 38 Debra A.Dinnocenzo, M.A. Picture That 41 Deborah Dumaine Mute Instructions 44 Jaime Galvez Domination Identification 47 Kristina Gow Metaphorically Speaking 51 Ann Herrmann-Nehdi Open Their Fists 53 Elliott Masie Line Up! 55 Agnieszka Niziol-Kaplucha Four Facts 58 Bob Pike,CSP,CPAE The Shape of Things to Come 61 Suzanne Adele Schmidt,Ph.D. Chapter 4: Conflict and Collaboration 65 Force Follows Force Blindly 66 Thomas Crum The Cost of Conflict 68 Herb Kindler,Ph.D. Resolving Conflict: Easy as ABCD 71 Darryl L. Sink, Ed.D. Magic Matters 79 Richard T.Whelan, M.A. Cross the Line 82 Joe Willmore Chapter 5: Creativity 85 Creativity and Collaboration Eggsperiment 86 Mimi Banta Doubling Up on Creativity 89 M.K.Key, Ph.D. What’s in the Box? 94 Lenn Millbower,B.M., M.A. Scavenger Bingo 97 Steve Sugar,M.B.A. Tell Me Why 104 Arthur B.VanGundy, Ph.D. Chapter 6: Customer Service 109 Special Delivery 110 Chip R. Bell, Ph.D. A Customer Service Dream 113 William J. Rothwell, Ph.D., SPHR,FLMT,CTDP, with Dennis E. Gilbert Chapter 7: Diversity and Differences 121 Building Cross-Cultural Awareness 122 Carol J. Friday, M.A. Animal Magnetism 125 Phil Green,B.Ed.,Adv. Dipl. in Primary Ed.,Cert. Ed. Diversity Crossword Puzzle 128 Julie O’Mara Inspirational Parables in the Multiethnic Swirl 135 Edwina Pio, Ph.D. Chapter 8: Leadership 143 Developing Your Leadership Point of View 144 Marjorie Blanchard, Ph.D. Quotable Leaders 147 Marlene Caroselli, Ed.D. Credo Memo 151 Jim Kouzes Board of Encouragement 159 Jean G.Lamkin, Ph.D. Leadership Beanbag Volleyball 165 Robert C.Preziosi,D.P.A. Laser Beam Bounce 168 Lorraine L.Ukens, M.S. Chapter 9: Organizations and Process Improvement 171 Diagramming a Complex System 173 Mary L.Broad Process Improvement in Action 177 Richard Chang,Ph.D. Training Vehicles 188 Jack Zenger,D.B.A. Chapter 10: Self-Management:Time,Meetings, and Values 191 What’s Your Priority? 192 Jean Barbazette Meeting Norms 196 John H.O.Purnell, M.S. Balancing Your Week 199 Benoit Savard,B.Sc.,M.B.A., and Daniel Genest,B.Sc. Prioritize Your Values 208 Bob Younglove, M.Ed., M.A. Chapter 11: Solving Problems and Making Decisions 211 Test for Consensus: A Straw Poll 212 Kristin J.Arnold,M.B.A.,CMC,CPF,CSP Six Thinking Hats® Quick Assessment 215 Edward de Bono,Ph.D. Three-Stage, Successive, Rotating Group Problem Resolution 219 David W. Jamieson, Ph.D. Tri-State:A Multiple Role Play 225 Hank B. Karp,Ph.D. Oh,You Animal 236 Richard V.Michaels, M.Ed.,CDP,CCP Chapter 12:Teamwork 239 Paper Bridge 241 Dave Arch T-Shirt Team 243 Elaine Biech Tower Team 248 Barbara Pate Glacel, Ph.D. Commonalities and Uniquenesses 256 Barbara A. Glanz,CSP Our Similarities 259 Takako Kawashima, M.A. Personal Responsibility Pledge 261 Jeffrey Russell and Linda Russell What Do We Know About Teams? 264 Mary B.Wacker The Paper Project 279 Edie West, M.Ed. Section 2:Training Tools and Skill Development 283 Chapter 13:Trainer and Speaker Skills 285 Stand-Up Skills 286 Geoff Bellman Eyecatching 291 Björn Fiedler Ten Requirements for Effective Training 295 Donald L.Kirkpatrick, Ph.D. Chapter 14:Tools for Trainers 299 Bearly There 301 Pole R. Bear Are You Sure? 303 Andy Beaulieu Online Q & A 309 Zane L. Berge, Ph.D. Birds-of-a-Feather 313 Sharon L.Bowman,M.A. Four Corners Exercise 317 Stephen L.Cohen, Ph.D.,CPT People Hunt 319 Lois B.Hart, Ed.D. Question Queue 324 Patricia A.McLagan, M.A. Penny for Your Thoughts 327 Beth A. Schimel,Pharm.D. Hit or Myth 330 Harold D. Stolovitch, Ph.D.,CPT, and Erica J.Keeps, M.Ed.,CPT We’re All a Piece of the Puzzle 333 Linda Byars Swindling, J.D.,CSP Thirty-Five 335 Sivasailam “Thiagi”Thiagarajan, Ph.D. Getting Senior Managers to Think Creatively 338 William N.Yeomans Chapter 15: Icebreakers and Energizers 341 Incorporation 343 B.Kim Barnes Little-Known Fact 346 Pat Cataldo,M.B.A. What’s My Line? 348 Peter R.Garber At the Movies 350 Karen Lawson, Ph.D.,CSP On Time Top Ten Trivia 354 Dana Gaines Robinson and James C. Robinson Alphabet Adjectives 357 Max Rodrigues, M.Sc., LL.B,Dip Ind’l Mgt. Bingo 359 Edward E. Scannell,CMP,CSP Penny Toss 362 Michal Foriest Settles, Ed.D. Chapter 16: Closure: Reviewing Content and Transferring Knowledge 365 Race to Remember 367 Brooke Broadbent, M.A. I Got It 370 Fanny Caballero Reviewing and Reinforcing with a Beat 372 Robert “Bob”W. Lucas,B.S., M.A.,CPLP Quick Content Quiz 375 Anntoinette “Toni” Lucia Overcoming Barriers 377 Jack J. Phillips,Ph.D. Word Wheel 380 Bill Sewell, M.P.A. Index Card Match 383 Mel Silberman, Ph.D. About the Editor 387