The Essentials of the New Workplace

The original hardback edition of The New Workplace examined modern business terms such as total quality management, just-in-time production, e-business, lean manufacturing and teleworking. It explored what these terms really mean and what effect they have in practice - especially their impact on productivity and performance and their social and psychological consequences. This paperback is a shorter, revised version of the original book. It will focus on working practices, especially technology orientated ones, which are the most relevant and innovative for consultants.

List of Illustrations. About the Editors. List of Contributors. Preface. Chapter 1: Introduction to the Essentials of the New Workplace (David Holman, Stephen Wood, Toby D. Wall and Ann Howard). Chapter 2: Workers Under Lean Manufacturing (Rick Delbridge). Chapter 3: The Human Side of Total Quality Management (Richard Cooney and Amrik Sohal). Chapter 4: System Integration in Advanced Manufacturing Technology (Waldemar Karwowski and Bradley Chase). Chapter 5: Supply-chain Partnering (Máire Kerrin and Belén Icasati-Johanson). Chapter 6: Team Work (John Cordery). Chapter 7: Call Centres (David Holman). Chapter 8: Knowledge Management (Harry Scarbrough). Chapter 9: Employee Involvement: Utilization, Impacts, and Future Prospects (George S. Benson and Edward E. Lawler III). Chapter 10: Managing Virtual Workers and Virtual Organisations (David Lamond, Kevin Daniels and Peter Standen). Chapter 11: Organisational Performance and Manufacturing Practices (Stephen Wood). Chapter 12 Organisational Performance in Services (Rosemary Batt and Virginia Doellgast). Author Index. Subject Index.