Assessing Organizational Performance in Higher Education

The book provides a full complement of assessment technologies that enable leaders to measure and evaluate performance using qualitative and quantitative performance indicators and reference points in each of seven areas of organizational performance. While these technologies are not new, applying them in a comprehensive assessment of the performance of both academic and administrative organization in higher education is a true innovation. Assessing Organizational Performance in Higher Education defines four types of assessment user groups, each of which has unique interest in organizational performance. This offers a new perspective on who uses performance results and why they use them. These varied groups emphasize that assessment results must be tailored to fit the needs of specific groups, that “one-size-fits-all” does not apply in assessment. An assessment process must be robust and capable of delivering the right information at the right time to the right user group.

Tables, Figures, Exhibits, and Worksheets vii Foreword, by Suzanne Swope xiii Preface xv About the Author xxi Chapter 1 Purpose of Assessment 1 Chapter 2 Organizations as Systems: Internal Elements 35 Chapter 3 Organizations as Systems: External Elements 89 Chapter 4 Assessment Methods and Terminology 111 Chapter 5 Defining and Measuring Organizational Performance 129 Chapter 6 Creating and Maintaining Assessment Programs 219 Glossary 239 References 249 Index 252