Best Practices in Organizational Development and Change

Learn from experts at the world's top organizations! Best Practices in Organization Development and Change is a state-of-the-art resource that presents the most important ideas and effective strategies from experts and top companies in the field. Comprehensive in scope, the book addresses the five most important organization development or human resource development (OD/HRD) topics--organization development and change, leadership development, recruitment and retention, performance management, and coaching and mentoring--and offers a practical framework for design, implementation, and evaluation. It includes best-practice case studies from seventeen leading organizations that have achieved their change objectives. The case studies will help you: Analyze the need for the specific OD/HRD initiative Build a solid business case for OD/HRD Identify the audience for the initiative Design an effective OD/HRD initiative Implement a successful design of the initiative Evaluate the effectiveness of the initiative You'll benefit from expertise at trend-setting companies such as: Kraft Foods Smithkline Beecham Westinghouse Sun Microsystems . . . and many more! "An extremely important volume with useful contextual perspectives plus vivid and important case studies of companies that know what they're doing to lead change." --Warren Bennis, author, On Becoming a Leader and Organizing Genius

PART ONE: INTRODUCTION PART TWO: ORGANIZATION & HUMAN RESOURCES DEVELOPMENT CASE STUDIES SECTION ONE: Organization Development & Change THE BROAD BAND OF ORGANIZATION DEVELOPMENT & CHANGE: AN INTRODUCTION BY W. WARNER BURKE CHAPTER ONE: Kraft Foods CHAPTER TWO: Nortel Networks CHAPTER THREE: ServiceMASTER CHAPTER FOUR: SmithKline Beecham CHAPTER FIVE: Westinghouse CHAPTER SIX: CK Witco CHAPTER SEVEN: Xerox SECTION TWO: LEADERSHIP DEVELOPMENT THE FIELD OF LEADERSHIP DEVELOPMENT: AN INTRODUCTION BY JAY A. CONGER CHAPTER EIGHT: Boeing CHAPTER NINE: Johnson & Johnson CHAPTER TEN: Sun Microsystems, Inc. SECTION THREE: RECRUITMENT AND RETENTION CHAPTER ELEVEN: Advanced Micro Devices CHAPTER TWELVE: Allstate Insurance CHAPTER THIRTEEN: Cellular One SECTION FOUR: PERFORMANCE MANAGEMENT PERFORMANCE MANAGEMENT: AN INTRODUCTION BY EDWARD E. LAWLER III CHAPTER FOURTEEN: Case Corporation CHAPTER FIFTEEN: Sonoco SECTION FIVE: COACHING AND MENTORING CHAPTER SEVENTEEN: MediaOne Group (AT&T) PART THREE: CONCLUSION RESEARCH: OD/HRD TRENDS AND FINDINGS ENDNOTES ABOUT LINKAGE, INC. ABOUT THE EDITORS INDEX