Serious Performance Consulting According to Rummler

Learn what Geary Rummler means by Serious Performance Consulting (SPC) as you follow an extensive case study that shows what SPC engagement looks like and what a serious performance consultant does. In this examination, you'll see how to use SPC to: Find a viable critical business issue and establish how a project's success will be evaluated. Use a conceptual performance analysis framework to generate hypotheses for gaps in results. Establish the difference between "is" and "should" performance and the find the cause behind it. Specify a solution set that addresses all significant factors that affect the gap in results. "The idea behind Serious Performance Consulting According to Rummler is as simple as it is brilliant: Take a successful project and let the reader follow the performance consultant through the project. Geary Rummler tops it off with a play-by-play commentary in which he explains the consultant's reasoning and offers the reader the benefit of his experience." ?Klaus Wittkuhn, certified performance technologist and management consultant, Germany and South Africa "No smoke, no mirrors, no double-talk. This is much more than a how-to book; it's a professional development plan for any performance consultant who wants to master the craft." ?John Coné, former chief learning officer, Dell Computer, and consultant in organizational learning

According to Whom? vii Foreword ix Preface xi Introduction 1 A Typical Situation 1 Serious Performance Consulting 2 Characteristics of a Serious Performance Consultant 7 Looking Ahead 7 Introduction Highlights 8 Part One: The NuPlant Case Study 9 1. Welcome to NuPlant 11 The Bequest 11 Responding to the Request 12 Chapter 1 Highlights 13 2. Performance Analysis Framework and Process 15 Applying the Anatomy of Performance Framework 16 The Anatomy of Performance 17 Making a Diagnosis 33 Prescribing Changes 35 The Analysis Process 35 Chapter 2 Highlights 37 3. The NuPlant Case Study 39 Phase I: Desired Results Determined and Project Defined 39 Phase II: Barriers Determined and Changes Specified 45 Summary of Bert’s Findings 59 Final Report Postscript 74 Chapter 3 Highlights 75 4. Case Study Debrief 77 NuPlant Project Review 77 Top 10 Reasons Why the NuPlant Project is My Favorite 81 A Critique of the NuPlant Project 82 Project Generalizations 82 Scalability of Models 84 The Anatomy of Performance and Culture 87 The Anatomy of Performance and Leadership 89 Wrapping up the Case Study 91 Chapter 4 Highlights 92 Part Two: The Craft of Serious Performance Consulting 93 5. Performance Analysis and the Internal Consultant 95 Serious Performance Consulting on the Inside 95 The Organizational Reality of the Internal Performance Consultant 95 Dealing with Organizational Realities as an Internal Consultant 98 Tools to Assist the Internal Performance Consultant 98 Internal Performance Consulting; An Example 113 Chapter 5 Highlights 116 6. A Path to Becoming a Performance Consultant 117 Dimensions of Serious Performance Consulting Capability 117 Building Your Serious Performance Consulting Capability 119 The Path Forward 131 How About You? 131 Chapter 6 Highlights 133 Appendix A: NuPlant Project Findings 135 Appendix B: NuPlant Project Recommendations 151 Glossary 163 References 169 Additional Resources 171