The Rise of the Project Workforce

The Rise of the Project Workforce "Melik brings a difficult subject into focus by adding a detailed and feasible approach to managing complex projects in the digital age. Not only is The Rise of the Project Workforce a strong entry-level primer, but an extremely valuable reference guide for any seasoned project or program manager." —Jonathan W. Rider, Vice President and CIO, Gilbane Inc. "Project professionals remain challenged with business solutions that force-fit production and manufacturing discipline and tools to meet the needs of knowledge-based information workers. This book provides a comprehensive reference for enterprises that are making the shift to a service-based and project-based world." —Ray Wang, Analyst, Forrester Research "This is a must-read for anyone looking for a framework to manage complex projects where speed, quality, and managing diverse competencies are critical success components of the project." —Rich LaBarbera, President and CEO, Kintera Inc. and former president, Niku Corporation "The strength of The Rise of the Project Workforce is in the breadth of the topics covered-in both the realm of project management as well as human capital management. Lots of books do one well, but Melik manages to successfully educate readers on the importance of balancing and linking both areas." —John Colbert, CEO, Guidance Software Inc. "This book is a well-organized, college-level course for professionals preparing for the changes and challenges of the twenty-first century. It touches on current and future issues associated with risk mitigation and regulatory compliance that affect every company competing in the global marketplace today." —David Hofferberth, Analyst, SPI Research

Foreword vii Preface xiii Acknowledgments xv PART I Working in a Flat World 1 The Rise of the Project Workforce 3 2 Managing the Project/Service Delivery Life Cycle 17 3 Project Governance 27 4 Why Project Managers Need to Know about Sarbanes-Oxley 47 5 Complying with Labor Laws and Accounting Regulations 57 PART II Project Workforce Management 6 Organization and Work Breakdown Structures 75 7 The Workflow Foundation 83 8 Initiating Projects 103 9 Workforce Planning 111 10 Project Planning 123 11 Enterprise Timesheet Management 139 12 Travel and Entertainment and Expense Management 155 13 Budgeting and Cost Accounting 165ents 14 Billing, Chargeback, and Invoicing 173 15 Work in Progress and Forecasting 189 16 Risk, Scope, and Issue Tracking 197 17 Purchasing Workflows 211 18 Project Prioritization and Selection 221 19 Reporting and Dashboards 237 PART III Implementation 20 Integration 255 21 Deployment Roadmap 269 22 Implementation and Operations 275 23 User Adoption 289 24 On-Demand or On-Premise 295 25 Building the Business Case 303 26 Conclusion 335 Index 339