The Hard Problems of Management

Offers managers new tools to deal with the tough problemsbusinesses face today. Reveals how analyzing the ethical dimensionsof problems actually offers competitive advantages. Offersillustrative case examples from internally recognized companiesshowing that high ethics and high profits go hand in hand--andidentifies the factors responsible for these companies' success.

Part One: The Ethical Core of Hard Problems 1. The Competitive Advantage of Ethics-Based Thinking 2. Uncovering and Taking Control of Organizational GroundRules Part Two: Tackling Hard Problems 3. Breaking the Gridlock of Competing Interests 4. Knowing Who Really Counts in Difficult Decisions 5. Why Managing for the Long Run Is the Wrong Strategy 6. Resolving Conflicts Between Business Ethics and PublicAffairs 7. Why Organizations Should Have Weak Cultures and StrongEthics 8. Make-or-Break Factors in Organizational Success: Purpose,Responsibility, Creativity Part Three: Managing Ahead of the Curve Confronting New Threats to Business The Thinking Manager's Toolbox Lessons from High-Profit, High Ethics Companies: An AgAnda forManagerial Action