Operational Risk Management

Operational Risk Management offers peace of mind to business and government leaders who want their organizations to be ready for any contingency, no matter how extreme. This invaluable book is a preparatory resource for when times are good, and an emergency reference when times are bad. Operational Risk Management is destined to become every risk manager?s ultimate weapon to help his or her organization survive ? no matter what.

Preface ix Chapter 1 Why Do Disasters Happen? 1 Part One Man-Made Accidents 9 Chapter 2 Hyatt Regency Walkway Collapse 11 Chapter 3 Nightmare in Bhopal 23 Chapter 4 Meltdown at Chernobyl 36 Chapter 5 Exxon Valdez 48 Chapter 6 Challenger and Columbia: Déjà Vu 64 Part Two Terrorist Acts 83 Chapter 7 Oklahoma City Bombing 85 Chapter 8 Aum Shinrikyo: Terror in Japan 97 Chapter 9 Attack on the USS Cole 113 Chapter 10 September 11: The World Trade Center 126 Chapter 11 London Transit Bombings 148 Part Three Natural Disasters 165 Chapter 12 Wreck of the Edmund Fitzgerald 167 Chapter 13 Eruption of Mount St. Helens 179 Chapter 14 South Canyon Fire 191 Chapter 15 Sumatra-Andaman Tsunami 203 Chapter 16 Hurricane Katrina 213 Part Four Success Stories 235 Chapter 17 United Airlines Flight 232 237 Chapter 18 Alaska Pipeline and Denali Quake 247 Chapter 19 Lessons Learned 258 Epilogue Where Do We Go From Here? 269 Index 273