Retiring the Generation Gap

Written in a highly accessible (and often witty) style, this groundbreaking book addresses a number of generational issues. Deal provides a description of each issue, a summary of the relevant research results, a principle that can be applied to resolve (or at least mitigate) the issue, and practical advice for applying the principle in the workplace.  Applying these principles will help everyone to work with, work for, attract, manage, retain, and develop leaders of all generations.

Preface vii Introduction Do Not Pass Go Without Reading This Chapter! 1 Principle 1 All Generations Have Similar Values; They Just Express Them Differently 14 Principle 2 Everyone Wants Respect; They Just Don’t Define It the Same Way 31 Principle 3 Trust Matters 51 Principle 4 People Want Leaders Who Are Credible and Trustworthy 72 Principle 5 Organizational Politics Is a Problem—No Matter How Old (or Young) You Are 84 Principle 6 No One Really Likes Change 100 Principle 7 Loyalty Depends on the Context, Not on the Generation 118 Principle 8 It’s as Easy to Retain a Young Person as an Older One—If You Do the Right Things 144 Principle 9 Everyone Wants to Learn—More Than Just About Anything Else 172 Principle 10 Almost Everyone Wants a Coach 194 Conclusion 210 Answers to a Few Questions 214 Appendix A 215 Appendix B 219 Appendix C 223 Appendix D 227 Appendix E 231 Appendix F 235 References and Suggested Reading 237 Acknowledgments 241 About the Author 243 Index 245 About the Center for Creative Leadership 259