Handbook of Improving Performance in the Workplace, Measurement and Evaluation

HANDBOOK of IMPROVING PERFORMANCE IN THE WORKPLACE Volume 3: Measurement and Evaluation Volume Three of the Handbook of Improving Performance in the Workplace focuses on Measurement and Evaluation and represents an invaluable addition to the literature that supports the field and practice of Instructional Systems Design. With contributions from leading national scholars and practitioners, this volume is filled with information on time-tested theories, leading-edge research, developments, and applications and provides a comprehensive review of the most pertinent information available on critical topics, including: Measuring and Evaluating Learning and Performance, Designing Evaluation, Qualitative and Quantitative Performance Measurements, Evidence-based Performance Measurements, Analyzing Data, Planning Performance Measurement and Evaluation, Strategies for Implementation, Business Evaluation Strategy, Measurement and Evaluation in Non-Profit Sectors, among many others. It also contains illustrative case studies and performance support tools. Sponsored by International Society for Performance Improvement (ISPI), the Handbook of Improving Performance in the Workplace, three-volume reference, covers three core areas of interest including Instructional Design and Training Delivery, Selecting and Implementing Performance Interventions, and Measurement and Evaluation.

List of Case Studies, Exhibits, Figures, Performance Support Tools, and Tables xiii Introduction to Volume Three xvii Acknowledgements xxv PART ONE: PERSPECTIVES IN MEASUREMENT AND EVALUATION 1 1 Measurement, Evaluation, and Research: Feedback for Decision Making 3 Carl Binder 2 Measurement and Evaluation in the Workplace 25 Lori G. Bosteder, Darlene Russ-Eft 3 Unleashing the Positive Power of Measurement in the Workplace 43 Dean R. Spitzer 4 Relating Training to Business Performance: The Case for a Business Evaluation Strategy 59 William J Tarnacki II, Eileen R. Banchoff 5 Success Case Methodology in Measurement and Evaluation 76 Anne M. Apking, Tim Mooney PART TWO: PILLARS IN MEASUREMENT AND EVALUATION 95 6 Needs Assessment: A Lighthouse Beacon 97 Catherine M. Sleezer, Darlene Russ-Eft 7 The Impact Evaluation Process 113 Ingrid J. Guerra-López 8 Full-Scope Evaluation: Do You “Really Oughta, Wanna”? 128 Joan C. Dessinger, James L. Moseley 9 How to Use Kirkpatrick's Taxonomy Effectively in the Workplace 142 Richard B. Pearlstein 10 Ethical Considerations in Performance Measurement 161 David L. Solomon PART THREE: MOSAICS IN MEASUREMENT AND EVALUATION 177 11 Performance-Based Evaluation: Tools, Techniques, and Tips 179 Judith A. Hale 12 Testing Strategies: Verifying Capability to Perform 200 Peter R. Hybert 13 The Business of Program Evaluation: ROI 219 Patti P. Phillips, Jack J. Phillips 14 Integrated Evaluation: Improving Performance Improvement 240 Nancy B. Hastings 15 Using Evaluation Results to Improve Human Performance Technology Projects 256 Carol K. Diroff PART FOUR: FRONTIERS IN MEASUREMENT AND EVALUATION 273 16 Understanding Context: Evaluation and Measurement in Not-for-Profit Sectors 275 Dale C. Brandenburg 17 Using New Technology to Create a User-Friendly Evaluation Process 296 William J. Rothwell, Anita Pane Whiteford 18 New Kids on the Block: Evaluation in Practice 314 Debra M. Smith 19 Expanding Scope of Evaluation in Today's Organizations 339 Darlene Russ-Eft 20 The Changing Role of Evaluators and Evaluation 354 Roger Chevalier About the Editors 375 About the Contributors 377 Name Index 388 Subject Index 393