Mastering Virtual Teams

This third edition of the best-selling resource Mastering Virtual Teams offers a toolkit for leaders and members of virtual teams. The revised and expanded edition includes a CD-ROM with useful resources that allow virtual teams to access and use the book's checklists, assessments, and other practical tools quickly and easily. Deborah L. Durate and Nancy Tennant Snyder include updated guidelines, strategies, and best practices for working effectively with virtual teams across time and distance to see a project through. The useful tools, exercises, and real-life examples show how anyone can master the unique dynamics of virtual team participation in an environment where the old rules no longer apply.

Checklists ix Checklists and Tables on the CD-ROM x Preface xi The Authors xvii Part One: Understanding Virtual Teams 1 1 Critical Success Factors for Virtual Teams 3 2 Crossing Technical Boundaries 24 3 Crossing Cultural Boundaries 55 Part Two: Creating Virtual Teams 73 4 Myths and Realities of Leading Virtual Teams 75 5 Starting a Virtual Team 95 6 Team Member Roles and Competencies 125 7 Building Trust in Virtual Teams 145 Part Three: Mastering Virtual Teams 163 8 Virtual Team Meetings 165 9 Virtual Team Dynamics 187 10 Working Adaptively 212 Notes 225 Further Reading 231 Index 233 How to Use the Accompanying CD-ROM 249