Collaborative Intelligence

Create better connected teams and hold more productive meetings In Collaborative Intelligence: Design Better Collaboration, Improve Team Productivity, and Build a Culture of Connection, the workplace collaboration experts at MURAL offer a holistic and comprehensive system for fixing today’s broken teamwork culture. This book introduces the emerging practice of collaboration design, a cutting-edge approach to crafting collaborative experiences with a high degree of intentionality so that they deliver extraordinary, repeatable outcomes. With a strong focus on activities and rituals that can be used by leaders and team members right now, the authors show businesses how they can innovate faster than ever. Readers will learn the skills they need to enable better collaboration, whether their teams are hybrid, remote, in-person, synchronous, or asynchronous. Based on decades of research, experience, and observations from working with thousands of teams globally in all kinds of collaboration spaces, this highly visual book provides the instruction you need to fix teamwork, transform your organization, and re-imagine what’s possible at work. You’ll also find: How to build playbooks of collaboration methods How to create an inclusive, equitable, and collaborative environment that invites participation and unlocks the genius of your teams How to access unprecedented insights into how collaboration happens in your organization Strategies for leading collaboration change at the organization level A can’t-miss guide for knowledge-work professionals, Collaborative Intelligence provides the direction you’ve been looking for to help teams innovate together.

Introduction: Innovating Is Collaborating xiii Chapter 1 Collaboration in Principle 1 Connecting the Genius of Your Teams Beyond Meeting Hygiene Collaborate Smarter Principles of Collaboration Welcome to the Renaissance of Teamwork Chapter 2 Relational Intelligence 19 The Human Aspect of Collaboration Trust Falls Won’t Solve Your Problems The Collaboration Mindset Team Needs Relationship Goals Chapter 3 Collaboration Design 35 Making the Collaboration Experience Deliberate Who Can Fix Bad Meetings? What Does a Collaboration Designer Do? How Can You Make Collaboration Work Better? Declaration of Interdependence Understanding the Collaboration Experience Modeling Collaboration Experiences Chapter 4 Collaboration Methods 55 Playbooks for Working Together Guided Autonomy The Games Teams Play Structures and Patterns Combining Methods The LUMA System Making Collaboration Methods an Everyday Practice Chapter 5 Collaboration Spaces 75 Creating the Ideal Environment The Spaces We Make for Collaboration Designing Collaboration Spaces The Jobs of Common Spaces Dynamic, Visual, and Playful Spaces Adaptive Space Chapter 6 Modes of Engagement 91 Thinking about Time and Space of Collaboration Modes of Collaboration Engagement Types Work Is Not a Place—It’s What You Accomplish Together What Is a Meeting, Anyway? Chapter 7 Collaboration Insights 111 Analyzing Collaborative Capacity A 360-Degree View of Collaboration Evaluating Teams Assessing Collaboration across the Organization Beyond the Organization Chapter 8 Collaboration Strategy 131 Transforming Teamwork at Scale The ROI of Collaboration Ways of Driving Change across an Organization All Management Is Collaboration Management Collaboration Leadership Afterword: Imagine It All Came True 150 Acknowledgments 151 About the Authors 152