The Emotionally Intelligent Workplace

How does emotional intelligence as a competency go beyond the individual to become something a group or entire organization can build and utilize collectively? Written primarily by members of the Consortium for Research on Emotional Intelligence in Organizations, founded by recognized EI experts Daniel Goleman and Cary Cherniss, this groundbreaking compendium examines the conceptual and strategic issues involved in defining, measuring and promoting emotional intelligence in organizations. The book's contributing authors share fifteen models that have been field-tested and empirically validated in existing organizations. They also detail twenty-two guidelines for promoting emotional intelligence and outline a variety of measurement strategies for assessing emotional and social competence in organizations.

Tables, Figures, & Exhibits xi Foreword xv Warren Bennis Preface xix The Contributors xxvii PART ONE: DEFINING AND ASSESSING EMOTIONAL INTELLIGENCE 1 1 Emotional Intelligence and Organizational Effectiveness 3 Cary Cherniss 2 Emotional Intelligence: Issues in Paradigm Building 13 Daniel Goleman 3 An EI-Based Theory of Performance 27 Daniel Goleman 4 The Economic Value of Emotional Intelligence Competencies and EIC-Based HR Programs 45 Lyle M. Spencer 5 Measurement of Individual Emotional Competence 83 Marilyn K. Gowing 6 Group Emotional Intelligence and Its Influence on Group Effectiveness 132 Vanessa Urch Druskat, Steven B. Wolff PART TWO: HUMAN RESOURCE APPLICATIONS AND EMOTIONAL INTELLIGENCE 157 7 Using Human Resource Functions to Enhance Emotional Intelligence 159 Ruth L. Jacobs 8 The Challenge of Hiring Senior Executives 182 Claudio Fernández-Aráoz PART THREE: EFFECTIVE SOCIAL AND EMOTIONAL LEARNING IN ORGANIZATIONS 207 9 Training for Emotional Intelligence: A Model 209 Cary Cherniss, Daniel Goleman 10 How and Why Individuals Are Able to Develop Emotional Intelligence 234 Richard E. Boyatzis 11 Developing Emotional Competence Through Relationships at Work 254 Kathy E. Kram, Cary Cherniss 12 Implementing Emotional Intelligence Programs in Organizations 286 Cary Cherniss, Robert D. Caplan References 305 Name Index 327 Subject Index 333