Making Groups Effective

Draws on the latest research to show how groups can function moreeffectively to achieve the full potential of group work. Forleaders and group supervisors as well as members of teams, boards,task forces, and other groups. Offers a clear vision of what makesgroups work. This recently revised edition of the classic 1982 work focuses onthe business priorities of the '90s to offer a clear vision of whatmakes groups work. Draws on the latest research to show leaders,group supervisor and team members how groups should function inorder to reach their full potential.

1. Introduction: What Makes a Group Effective? Part One: Effective Groups 2. Choosing Clear, Challenging, Measurable Goals 3. Strengthening the Desire for Group Success 4. Improving the Group Decision-Making Process 5. Communicating Effectively Among Colleagues 6. Establishing Standards That Support Group Customs, Goals, andValues 7. Fostering Harmony Among Members Part Two: Effective Group Members 8. Developing and Exercising Personal Power 9. Becoming an Agent of Influence 10. Responding to the Influence of Others Part Three: Working Effectively with Other Groups 11. Understanding the Origins of Intergroup Conflicts 12. Resolving Conflicts Between Groups 13. Conclusion: Evaluating and Improving Group Operations