The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Leader's Guide

Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit?creating a win-win situation. How to Resolve Conflict Effectively, Leader?s Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to: Get tension right out on the table Figure out what?s bothering the other person Communicate the real, underlying concerns

Introduction. Program Overview. Program Outline. Program Directions. Facilitation Tips. References. About the Authors. Pfeiffer Publications Guide.