The Wiley Blackwell Handbook of the Psychology of the Internet at Work

This authoritative Wiley Blackwell Handbook in Organizational Psychology focuses on individual and organizational applications of Internet-enabled technologies within the workplace. The editors have drawn on their collective experience in collating thematically structured material from leading writers based in the US, Europe, and Asia Pacific. Coinciding with the growing international interest in the application of psychology to organizations, the work offers a unique depth of analysis from an explicitly psychological perspective. Each chapter includes a detailed literature review that offers academics, researchers, scientist-practitioners, and students an invaluable frame of reference. Coverage is built around competencies set forth by regulatory agencies including the APA and BPS, and includes E-Recruiting, E-Leadership, and E-Learning; virtual teams; cyberloafing; ergonomics of human-computer interaction at work; permanent accessibility and work-life balance; and trust in online environments.

About the Editors vii About the Contributors ix Foreword xv 1 The Psychology of the Internet @ Work 1 Guido Hertel, Dianna L. Stone, Richard D. Johnson, and Jonathan Passmore Part I Individual Perspectives 19 2 Digitized Communication at Work 21 Nicole C. Krämer and Stephan Winter 3 Ergonomics of Information Technologies at Work 39 Ben V. Hanrahan and John M. Carroll 4 Competencies for Web-Based Work and Virtual Collaboration 61 Stefan Krumm and Julian Schulze 5 User Experience, Gamification, and Performance 79 Meinald T. Thielsch and Jörg Niesenhaus 6 Trust in Virtual Online Environments 103 Sirkka L. Jarvenpaa, Celeste Cantu, and Shi Ying Lim 7 Workplace Cyberdeviance 131 Steven D. Charlier, Gary W. Giumetti, Cody J. Reeves, and Lindsey S. Greco 8 Blended Working 157 Nico W. van Yperen and Burkhard Wörtler 9 Flexwork, Work–Family Boundaries, and Information and Communication Technologies 175 Ronald E. Rice 10 Mobile Computing and Hand-Held Devices at Work 195 Humayun Zafar Part II Organizational Perspectives 211 11 E-Recruiting: Using Technology to Attract Job Applicants 213 Derek Chapman and Anna F. Gödöllei 12 Social Networking Systems, Search Engines, and the Employment Process 231 Kimberly M. Lukaszewski and Andrew F. Johnson 13 The Evolution of E-Selection 257 David N. Dickter, Victor Jockin, and Tanya Delany 14 E-Leadership 285 Surinder Kahai, Bruce J. Avolio, and John Sosik 15 Virtual Teams 315 M. Travis Maynard, Lucy L. Gilson, Nicole C. Jones Young, and Matti Vartiainen 16 Online Employee Surveys and Online Feedback 347 Bernad Batinic and Carrie Kovacs 17 E-Learning 369 Richard D. Johnson and Kenneth G. Brown Part III Societal and Cross-Sectorial Perspectives 401 18 Robots in the Digitalized Workplace 403 Jochen J. Steil and Günter W. Maier 19 Social Issues Associated with the Internet at Work 423 Dianna L. Stone, Dianna Krueger, and Stephen Takach 20 Employee Age Differences in Using Internet-Based Tools at Work 449 Gabriela Burlacu, Donald M. Truxillo, and Talya N. Bauer 21 The Future of Work 481 Stela Lupushor and Alex Fradera Index 509