Workbook for Seamless Government

Russ Linden's Workbook for Seamless Government is a must read... Linden artfully weaves together practical details about how to implement change with candid commentary about our humanness...The Workbook is a virtual do-it-yourself kit full of handy instruments and insights, tools and techniques. ?Barbara Dyer, senior partner, The Public's Work From the author of Seamless Government?this hands-on workbook helps public sector managers and teams put reform ideas into action. Broader in scope than other programs, this workbook deals with the human side of change in addition to the methods and tools of change. Linden focuses on the actual implementation of ideas as well as design, structure and process. The workbook includes worksheets for each part of the process, brainstorming tools for unleashing creativity and overcoming obstacles, flow charts to illustrate the path of information, and examples of successful government agency reform projects. Russell M. Linden is president of Russ Linden & Associates, a management consulting firm that focuses on public sector innovations. He is the author of Seamless Government (Jossey-Bass, 1994).

Preface ix Acknowledgments xvii The Author xix Part 1 Preparing for Real Change 1 Overview of Seamless government Concepts 3 2 Reconditions for Major Change 15 3 Key Roles when Redesigning 25 4 The Steering Team Takes the Lead 35 Part 2 Redesigning Your Work Progresses 5 Four Steps to Redesigning Key Processes 51 6 Mapping the Current Process 55 7 Establishing Desired Outcomes 73 8 Setting Your Stretch Objective 89 9 Designing from a Clean Sheet 105 Part 3 Ensuring Successful Implementation 10 Writing and Making Your Business Case 127 11 Communicating and Marketing Your Project 137 12 Building a Bridge from Design to Implementation 149 Afterword 173 Appendixes A Focus Group Example 175 B Stakeholder Gap Analysis 179 C Benchmarking Steps 183 D Exercises for Doing Out-of-the-Box Thinking 185 E Value-Added Analysis 193 F Network Planning Techniques 195 Recommended 201