Building the Successful Veterinary Practice, Leadership Tools

Building the Successful Veterinary Practice, Volume 1, Leadership Tools This is the first volume of a multi-volume set of veterinary practice leadership and management resources. Veterinarians will discover the concepts and tools that can enable them to help the staff in their practices develop into a team, one that eagerly responds to changes in the marketplace and is committed to improvement. Catanzaro has written in pragmatic terms about: the attitudes that promote a sense of teamwork; evaluating and developing your own leadership skills; the structure of a successful group; communication techniques; and Continuous Quality Improvement--all with an eye on the special circumstances and dynamics within veterinary practices. Appendices include a glossary of terms, leadership calibration instruments, summary leadership skill sessions, and suggestions for additional reading. The next volume in the series will address key programs to enhance net income.

Introduction Nurturing Your Leadership Competencies Skill Is Not Enough The Competencies Iceberg Redesigning Leadership Review Chapter One The Foundation: Attitude of a Leader Definition of a Team Player Personal Roles in the Team Listening Skills How to Build a Team The Infinity Model The Values of Granddad Review Chapter Two The Framework: Skills of Leadership Definition of Leadership Traits of Leadership Leadership Principles Leadership Skills for Veterinary Practices Evaluating Your Leadership Qualities (LQ) Commitment OTeam TPRO Evaluation Survey The Framework Flow Review Chapter Three Closing in the Structure: The Glue to Hold It Together Styles of Leadership The Leader's Management Checklist Designing Recognitions and Rewards The Importance of Effective Communication Planning Should Mean Putting It Together Right A New Method for Staff Evaluation Review Chapter Four Inside Finishing: Sharing the Vision and Power with Others Continuous Quality Improvement The Pillars of CQI Excellence The Only Constant Is Change Three-Stage Planning Process Abuse and Neglect of the CQI Process Quality Transformation CQI Checklists Value Management with Continuous Quality Improvement Review Appendix A Leadership Calibration Instruments Appendix B Leadership Skills Handout