Communicating Emotion at Work

Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work.

List of Figures and Tables. Preface 1 Emotional Connections: Intersections of Communication, Work, and Feeling. 2 Communicating Emotion: Levels of Organization and Forms of Expression. 3 Emotional Occupations. 4 Work Relationships: Getting Emotional with Peers, Supervisors, and Others. 5 Emotion and Organizational Morality. 6 Emotional Trends. References.