Measuring the Impact of Training

This guide will help you track the results of post-training performance.

Introduction 1 Why Read This Guidebook? Who Should Read This Guidebook? When And How To Use It Why Measure And What To Measure) 9 The Six Myths of Measuring Training The Realities Behind The Myths What To Measure Communicating Measurement Case Study: Warner Mortgage 19 Core Planning Team For X2 Training Evaluating Program Response 25 Who's Interested In Response? Planning To Get A Great Response Response Evaluation Hints For Evaluating Program Response And Then You Communicate... Assessing On-The-Job Action 41 Planning For On-The-Job Action Getting Input From Different Sources Action Assessment Tips For Assessing On-The-Job Action Don't Forget To Communicate... Analyzing Business-Focused Results 57 Hard Results Soft Results Planning For Quality Results Careful Considerations Results Analysis But What About Those Soft Skills? Have You Covered All Your Bases? Once Again, It's Time To Communicate... Tracking Training's Impact 75 Planning For Success Clarify Training Value Select IMPACT Measures And Establish Target Outcomes Guidelines For Tracking Impact Calculating Impact Communicate The Impact Summary 97 Appendix: Reproducible Forms and Worksheets 99