Make Your Training Results Last

This guidebook offers workable follow-through techniques to ensure that your training successfully transfers to the job.

1. Introduction 1 Why Read This Guidebook? Who Should Read This Guidebook? When And How To Use It 2. What It Takes To Create Lasting Results 7 Defining Training Follow-Through The Broader View The Learning Environment Obstacles The Players The Commitment To Follow-Through 3. Two Organizations Experience Two Programs 17 Helene And Kami At Arrow Computer Jim And Charlene At Mountain Health The Players At A Glance 4. Developing Training For Strong Follow-Through 23 Phase One: Identify Training Needs Phase Two: Map The Approach Phase Three: Produce Effective Learning Tools Phase Four: Apply Training Techniques Phase Five: Calculate Measurable Results Phase Six: Track Ongoing Success 5. Preparing For Follow-Through 35 The Manager's Role In Preparation The Training Staff's Role In Preparation The Trainee's Role In Preparation Checklist Of Preparation Steps 6. Training Snapshots 49 Workshop Agendas Arrow Technicians' Customer Service Training Mario And The Home Health Care Division Arrow Technicians' Training Session On Meetings More Productive Meetings For Nursing Supervisors 7. After The Training 53 The Manager's Responsibilities The Training Staff's Responsibilities The Trainee's Responsibilities Post-Training Checklist 8. Special Situations 79 Self-Directed Learning On-The-Job Training Critical Incidents Process Improvement Teams Conferences And Seminars Team-Building Days Off-The-Shelf Training Packages 9. More Follow-Through Tools And Tips 89 10. Summary 93 Appendix: Reference Materials And Reproducible Forms 95