Change Your Business with NLP

Transform the way your business works. Neuro-Linguistic Programming (NLP) techniques can be applied to all business challenges. As a leader or manager in either the public or private sectors, whatever your industry or size of organisation, you can use NLP to improve your business by changing the mindsets of everyone you work with. When tailored for practical business application, NLP can help you to identify and deliver efficiencies, hold onto clients in the midst of increasing competition, improve morale and increase organisational performance and results. Change Your Business With NLP is the first genuinely practical guide for managers, showing how to use NLP techniques to overcome specific business problems. You will learn how to: Improve your results as a leader Build an exceptional team Manage change more effectively Change your organisation’s culture Create more effective client and customer relationships Transform your presentation skills Increase the overall performance of your business Bestselling author Lindsey Agness, an international change management consultant and certified trainer of NLP, uses step-by-step techniques and a broad range of case studies to show you that NLP can deliver measurable results in business.

Introduction: Why Is NLP Important for Business? xi Part One: Transforming Leaders with NLP 1 1 Building strategies for success 3 2 A winning state of mind 31 3 Modelling world-class performance 63 Part Two: Transforming Teams with NLP 83 4 Constructing high-performing teams 85 5 Encouraging creativity in your team 117 6 Having courageous conversations 137 Part Three: Transforming Organisations with NLP 157 7 Managing change effectively 159 8 Changing the rules of the game 189 9 Developing global organisations 211 Part Four: Transforming Customer Service with NLP 229 10 Influencing with integrity 231 11 Powerful presentations 259 12 Exceeding customer expectations 275 Are you ready? 287 What next? 295 Appendix 1: NLP Grid 298 Appendix 2: Language used by different representational systems 301 Appendix 3: What have you learned about NLP? 303 Bibliography 309 About the author 311 Acknowledgements 313 Index 315