簡介
This book goes beyond the dos and don'ts of a mechanical set of skills to provide thoughtful and practical guidelines on the effective management of professional relationships. Exercises and case studies are used to pinpoint unsatisfactory aspects of the reader's relationships with colleagues, bosses, students and clients.
目錄
Introduction to the Series. Foreword.
Introduction.
1. What are social skills?
2. How well do you know your social self?
3. How well do you know those you work with?
4. Effective communication.
5. Managing change.
Conclusion.
Index.
