Handbook of Human Performance Technology

The first two editions of the Handbook of Human Performance Technology helped define the rapidly growing and vibrant field of human performance technology - a systematic approach to improving individual and organizational performance. Exhaustively researched, this comprehensive sourcebook not only updates key foundational chapters on organizational change, evaluation, instructional design, and motivation, but it also features breakthrough chapters on "performance technology in action" and addresses many new topics in the field, such as certification, Six Sigma, and communities of practice. Boasting fifty-five new chapters, contributors to this new edition comprise a veritable "who's who" in the field of performance improvement, including Geary Rummler, Roger Kaufman, Ruth Clark, Allison Rossett, Margo Murray, Judith Hale, Dana and James Robinson, and many others. Praise for the third edition of the Handbook of Human Performance Technology "If you are in the business of trying to improve organizational performance, this Handbook should be the first place you look for answers to questions about human performance technology." - Joseph J. Durzo, CPT, Ph.D., senior vice president and chief learning officer, Archstone-Smith "This newest edition of the Handbook provides an unparalleled, all-encompassing survey of the latest theory and its practical application in this emergent field. This book is a must-have reference for any professional wishing to systematically improve performance within their organization." - Weston McMillan, CPT, manager, training and development, eBay Inc. "An invaluable, engaging resource for anyone charged with improving workplace performance. It not only provides the background and foundations of our profession, but more importantly, it also provides the most up-to-date descriptions of how to apply HPT to drive results." - Rodger Stotz, CPT, vice president and managing consultant, Maritz Inc. "This book is filled with insights--both for those who are new to the field and also for those who are experienced. It offers concrete advice and examples on how to use HPT to impact business results and how to work successfully within organizations." - Anne Marie Laures, CPT, director, learning services, Walgreen Co. "The Handbook contains many of the secrets for improving the performance of individuals, groups, and organizations." - Robert F. Mager, author, Analyzing Performance Problems and How to Turn Learners On...Without Turning Them Off

Foreword to the Third Edition xiii Harold D. Stolovitch, Erica J. Keeps Preface xxi Acknowledgments xxvii The Editor and Editorial Advisory Board xxix Foreword to the First Edition xxxi Thomas F. Gilbert Foreword to the Second Edition xxxvii Robert F. Mager Part One: Foundations of Human Performance Technology 1 Monique Mueller, editor 1 Human Performance Technology Fundamentals 5 James A. Pershing 2 The Performance Architect’s Essential Guide to the Performance Technology Landscape 35 Roger M. Addison, Carol Haig 3 Business Perspectives for Performance Technologists 55 Kenneth H. Silber, Lynn Kearny 4 Performance Improvement: Enabling Commitment to Changing Performance Requirements 93 William R. Daniels, Timm J. Esque 5 Systemic Issues 111 Dale M. Brethower 6 Mega Planning and Thinking: Defining and Achieving Measurable Success 138 Roger Kaufman 7 The Origins and Evolution of Human Performance Technology 155 Camille Ferond Part Two: The Performance Technology Process 189 Jim Hill, editor 8 Aligning Human Performance Technology Decisions with an Organization’s Strategic Direction 191 Ryan Watkins 9 Analysis and More 208 Allison Rossett 10 Requirements: The Bridge Between Analysis and Design 223 Ray Svenson 11 Modeling Mastery Performance and Systematically Deriving the Enablers for PerformanceImprovement 238 Guy W. Wallace 12 Dimensions of Organizational Change 262 Larissa V. Malopinsky, Gihan Osman 13 Using Evaluation to Measure and Improve the Effectiveness of Human Performance TechnologyInitiatives 287 Robert O. Brinkerhoff 14 The Full Scoop on Full-Scope Evaluation 312 Joan C. Dessinger, James L. Moseley Part Three: Interventions at the Worker and Work Team Levels 331 Karen L. Medsker, editor 15 Instruction as an Intervention 335 Michael Molenda, James D. Russell 16 Designing Instructional Strategies: A Cognitive Perspective 370 Kenneth H. Silber, Wellesley R. Foshay 17 Games and Simulations for Training: From Group Activities to Virtual Reality 414 Robert L. Appelman, John H. Wilson 18 Distance Training 437 José Manuel Ochoa-Alcántar, Christy M. Borders, Barbara A. Bichelmeyer 19 Innovations in Performance Improvement with Mentoring 455 Margo Murray 20 Motivating Individuals, Teams, and Organizations 478 Richard E. Clark 21 Shifting Organizational Alignment from Behavior to Values 498 Anthony W. Marker 22 Principles and Practices of Work-Group Performance 516 Michael F. Cassidy, Megan M. Cassidy 23 Performance Support Systems 539 Steven W. Villachica, Deborah L. Stone, John Endicott Part Four: Interventions at the Workplace and Organizational Levels 567 Mark J. Lauer, editor 24 The Impact of Organizational Development 571 Brian Desautels 25 The Fifth Discipline: A Systems Learning Model for Building High-Performing Learning Organizations592 M. Jeanne Girard, Joseph Lapides, Charles M. Roe 26 Knowledge Management, Organizational Performance, and Human Performance Technology 619 Debra Haney 27 Coming to Terms with Communities of Practice: A Definition and Operational Criteria 640 Sasha Barab, Scott J. Warren, Rodrigo del Valle, Fang Fang 28 Workplace Design 665 Karen L. Medsker 29 Six Sigma: Increasing Human Performance Technology Value and Results 692 Darlene M. Van Tiem, Joan C. Dessinger, James L. Moseley 30 Normal Excellence: Lean Human Performance Technology and the Toyota Production System 717 Joachim Knuf, Mark J. Lauer Part Five: Performance Measurement and Assessment 743 Jana L. Pershing, editor 31 A Commentary on Quantitative and Qualitative Methods: Myths and Realities 745 Jana L. Pershing 32 Constructing Effective Questionnaires 760 Sung Heum Lee 33 Interviewing to Analyze and Evaluate Human Performance Technology 780 Jana L. Pershing 34 Observation Methods for Human Performance Technology 795 James A. Pershing, Scott J. Warren, Daniel T. Rowe 35 Using Content Analysis in Human Performance Technology 819 Erika R. Gilmore 36 Quantitative Data Analyses 837 Mary Norris Thomas 37 Evidence-Based Practice and Professionalization of Human Performance Technology 873 Ruth Colvin Clark Part Six: Performance Technology in Action 899 Debra Haney, editor 38 Making the Transition from a Learning to a Performance Function 903 Dana Gaines Robinson, James C. Robinson 39 Using an HPT Model to Become Management’s Partner 924 Danny Langdon 40 Managing Human Performance Technology Projects 943 Nicholas Andreadis 41 Leadership in Performance Consulting 964 Roger Chevalier 42 The Anatomy of Performance: A Framework for Consultants 986 Geary A. Rummler 43 Certification: An Alignment Intervention 1008 Judith A. Hale 44 Standards and Ethics in Human Performance Technology 1024 Ingrid J. Guerra 45 Professional Ethics: A Matter of Duty 1047 Jim Hill 46 Improving Human Performance by Employing a Top-Down Function Analysis Methodology in NavyAircraft Design 1067 Dennis Duke, Robert Guptill, Mark Hemenway, Wilbur Doddridge Part Seven: Looking Forward in Human Performance Technology 1085 Darlene M. Van Tiem, editor 47 SWOT Analysis 1089 Doug Leigh 48 Sustainable Development and Human Performance Technology 1109 Scott P. Schaffer, Therese M. Schmidt 49 Rapid Reflection Throughout the Performance-Improvement Process 1122 Sharon J. Korth, Brenda S. Levya-Gardner 50 Appreciative Inquiry: Unraveling the Mystery of Accentuating the Positive 1147 Darlene M. Van Tiem, Julie Lewis 51 Comprehensive Performance Evaluation: Using Logic Models to Develop a Theory-Based Approachfor Evaluation of Human Performance Technology Interventions 1165 Barbara A. Bichelmeyer, Brian S. Horvitz 52 Aligning the Human Performance System 1190 John Amarant, Donald T. Tosti 53 Systems, Measures, and Workers: Producing and Obscuring the System and Making SystemicPerformance Improvement Difficult 1224 Donald J. Winiecki 54 Hidden Order of Human Performance Technology: Chaos and Complexity 1251 Darlene M. Van Tiem, Swati Karve, Jennifer Rosenzweig 55 Quantulumcunque Concerning the Future Development of Performance Technology 1274 Klaus D. Wittkuhn About the Editor 1286 About the Contributors 1288 The International Society for Performance Improvement 1311 Name Index 1312 Subject Index 1326 Addendum to the Copyright Page 1364