Creating Value Through People

Practical guidance on how to empower people to do their best. Filled with stories by and fascinating interviews with human capital innovators, Making a Difference Through People provides practical guidance on how to empower people to deliver their best performance by employing their guiding principles. Offering relevant strategies and tactics, each interview is preceded by an introduction that provides a biographical recap and a brief discussion of each innovator. Mercer is the global leader for trusted HR and related financial advice, products and services. They work with clients at enhancing the financial and retirement security, health, productivity and employment relationships of the global workforce. M. Michele Burns is Chairman and Chief Executive Officer of Mercer Prior to being named Chairman and CEO of Mercer, Ms. Burns held the position of Chief Financial Officer for MMC.

About the Authors ix Acknowledgments xi Foreword 1 Chapter 1 Mike Abrashoff 5 Former Comander, USS Benfold (Retired U.S. Navy) Chapter 2 Jan Fields 23 Executive Vice President and Chief Operating Officer, McDonald’s Corporation Chapter 3 Dr. Victor Fung 35 Group Chairman of the Li & Fung Group of Companies Chapter 4 Anne Ruddy 45 Executive Director, WorldatWork Chapter 5 Dr. Richard Boyatzis 59 Professor, Weatherhead School of Management, Case Western Reserve University Chapter 6 Robert Joy 71 Former Senior Vice President, Human Resources, Colgate-Palmolive Professor, Executive Masters in Human Resource Leadership Program, Rutgers University Chapter 7 Joel I. Klein 83 Chancellor of the New York City Department of Education Chapter 8 John Tyson 107 Chairman, Tyson Foods Chapter 9 Tom Kelley 121 Chief Executive Officer, IDEO Chapter 10 Simon F. Cooper 139 President, Chief Operating Officer, The Ritz-Carlton Hotel Company, LLC Chapter 11 Henri A. Termeer 157 Chairman, President, and CEO of Genzyme Corp Chapter 12 Gordon Bethune 179 Former Chairman and CEO, Continental Airlines Chapter 13 Linda A. Hill 191 Wallace Brett Donham Professor of Business Administration, Harvard Business School Chapter 14 Billy Beane 199 Vice President and General Manager, Oakland Athletics Baseball Team Chapter 15 Micky Arison 207 Chairman, CEO, Carnival Corporation Chapter 16 Linda Smith 213 Founder, President and Chief Executive Officer, Four-D College Chapter 17 Ilene H. Lang 223 President and CEO, Catalyst Chapter 18 Ron Sargent 235 CEO of Staples, Inc. Chapter 19 Jerry (Yoram) Wind 253 The Lauder Professor, The Wharton School Founder, Wharton School Publishing Chapter 20 Howard Behar 265 Former President, Starbucks North America Former President, Starbucks International Member, Starbucks Board of Directors