Professional Communication in International Settings

In today's global business environment it is necessary to communicate successfully across cultural boundaries of languages, styles, and values. Professional Communication in International Settings provides a practical way to help individuals deal with a variety of cultural practices by systematically developing their own capacity to learn culturally appropriate behaviors and actions. Proposes a new approach to intercultural communication. Includes training material that illustrates how to effectively develop intercultural communication. Represents the outcome of thirty years of consultation experience as well as six years of research in Hong Kong, Finland, and Beijing.

List of Figures. Preface. 1.Analyzing Communication in the International Workplace. 2. The Telephone Call: When Technology Intervenes. 3. The Resumé: A Corporate "Trojan Horse". 4. The Presentation: From Dale Carnegie to Ananova the Avatar. 5. The Meeting: Action or Ratification?. 6. The Reflective View: Seeing Ourselves as Others See Us. Appendices: Reflective Self-Assessment. 1: The Communication Display Portfolio Exchange Planner. 2: Presenting Across Cultures. 3: Suggestions for Users. Further Reading. References. Index.