Conversational Artificial Intelligence

This book reviews present state-of-the-art research related to the security of cloud computing including developments in conversational AI applications. It is particularly suited for those that bridge the academic world and industry, allowing readers to understand the security concerns in advanced security solutions for conversational AI in the cloud platform domain by reviewing present and evolving security solutions, their limitations, and future research directions. Conversational AI combines natural language processing (NLP) with traditional software like chatbots, voice assistants, or an interactive voice recognition system to help customers through either a spoken or typed interface. Conversational chatbots that respond to questions promptly and accurately to help customers are a fascinating development since they make the customer service industry somewhat self-sufficient. A well-automated chatbot can decimate staffing needs, but creating one is a time-consuming process. Voice recognition technologies are becoming more critical as AI assistants like Alexa become more popular. Chatbots in the corporate world have advanced technical connections with clients thanks to improvements in artificial intelligence. However, these chatbots’ increased access to sensitive information has raised serious security concerns. Threats are one-time events such as malware and DDOS (Distributed Denial of Service) assaults. Targeted strikes on companies are familiar and frequently lock workers out. User privacy violations are becoming more common, emphasizing the dangers of employing chatbots. Vulnerabilities are systemic problems that enable thieves to break in. Vulnerabilities allow threats to enter the system, hence they are inextricably linked. Malicious chatbots are widely used to spam and advertise in chat rooms by imitating human behavior and discussions, or to trick individuals into disclosing personal information like bank account details.

Preface xxiii 1 A Glance View on Cloud Infrastructures Security and Solutions 1 Srinivasa Rao Gundu, Charanarur Panem and J. Vijaylaxmi 2 Artificial Intelligence Effectiveness for Conversational Agents in Healthcare Security 17 Ahmad Mateen Buttar and Abdul Hyee 3 Conversational AI: Security Features, Applications, and Future Scope at Cloud Platform 31 Ahmad Mateen Buttar, Faisal Shahzad and Uzma Jamil 4 Unsupervised BERT-Based Granular Sentiment Analysis of Literary Work 59 N. Shyamala Devi and K. Sharmila 5 Extracting and Analyzing Factors to Identify the Malicious Conversational AI Bots on Twitter 71 Gitika Vyas, Prathamesh Muzumdar, Anitha Chennamaneni, Anand Rajavat and Romil Rawat 6 Evolution and Adoption of Conversational Artificial Intelligence in the Banking Industry 85 Neha Aggarwal and Kriti Bhaswar Singh 7 Chatbots: Meaning, History, Vulnerabilities, and Possible Defense 95 Divya Nair 8 Conversational Chatbot-Based Security Threats for Business and Educational Platforms and Their Counter Measures 107 Hriakumar Pallathadka, Domenic T. Sanchez, Larry B. Peconcillo, Jr., Malik Jawarneh, Julie Anne T. Godinez and John V. De Vera 9 Identification of User Preference Using Human–Computer Interaction Technologies and Design of Customized Reporting for Business Analytics Using Ranking Consistency Index 127 Martin Aruldoss, Miranda Lakshmi Travis and Prasanna Venkatesan Venkatasamy 10 Machine Learning for Automatic Speech Recognition 147 Hrishitva Patel, Ramakrishnan Raman, Malik Jawarneh, Arshiya S. Ansari, Hriakumar Pallathadka and Domenic T. Sanchez 11 Conversational Artificial Intelligence at Industrial Internet of Things 169 Dhirendra Siddharth, DilipKumar Jang Bahadur Saini, Mummadi Ramchandra and Summathi Loganathan 12 Performance Analysis of Cloud Hypervisor Using Network Package Workloads in Virtualization 185 J. Mary Ramya Poovizhi and R. Devi 13 Evaluation of Chabot Text Classification Using Machine Learning 199 P. Kumaraguru Diderot, K. Sakthidasan Sankaran, Malik Jawarneh, Hriakumar Pallathadka, José Luis Arias-Gonzáles and Domenic T. Sanchez 14 Enhanced Security in Chatbot 219 Ambika N. 15 Heart Disease Prediction Using Ensemble Feature Selection Method and Machine Learning Classification Algorithms 237 A. Lakshmi and R. Devi 16 Conversational AI: Dialoguing Most Humanly With Non-Humans 249 Rehan Khan, Shadab Pasha Khan and Syed Adnan Ali 17 Counterfeit Pharmaceutical Drug Identification 269 Sajidha S. A., Aakif Mairaj, Amit Kumar Tyagi, A. Vijayalakshmi, Nisha V. M., Siddharth Nair, C.K.M. Ganesan, Ram Gunasekaran and Hitarth Menon 18 Advanced Security Solutions for Conversational AI 287 Ranjana Sikarwar, Harish Kumar Shakya, Ajay Kumar and Anjali Rawat 19 Security Threats and Security Testing for Chatbots 303 Domenic T. Sanchez and Rodel S. Sartagoda 20 ChatBot-Based Next-Generation Intrusion Detection System 319 Tzu-Chia Chen 21 Conversational Chatbot With Object Recognition Using Deep Learning and Machine Learning 335 A. Mahesh Babu, Malik Jawarneh, José Luis Arias-Gonzáles, Meenakshi, Kishori Kasat and K.P. Yuvaraj 22 Automatic Speech Recognition Design Modeling 353 Babu Rao.K, Bhargavi Mopuru, Malik Jawarneh, José Luis Arias-Gonzáles, Samuel-Soma M. Ajibade and P. Prabhu 23 The Future of Modern Transportation for Smart Cities Using Trackless Tram Networks 369 Samson Arun Raj A. and Yogesh P. 24 Evaluating the Performance of Conversational AI Tools: A Comparative Analysis 385 Deepika Chauhan, Chaitanya Singh, Romil Rawat and Manoj Dhawan 25 Conversational AI Applications in Ed-Tech Industry: An Analysis of Its Impact and Potential in Education 411 Deepika Chauhan, Chaitanya Singh, Romil Rawat and Mukesh Chouhan 26 Conversational AI: Introduction to Chatbot's Security Risks, Their Probable Solutions, and the Best Practices to Follow 435 Vivek Bhardwaj, Balwinder Kaur Dhaliwal, Sanjaya Kumar Sarangi, T.M. Thiyagu, Aruna Patidar and Divyam Pithawa 27 Recent Trends in Pattern Recognition, Challenges and Opportunities 459 S. Kannadhasan and R. Nagarajan 28 A Review of Renewable Energy Efficiency Technologies Toward Conversational AI 477 S. Kannadhasan and R. Nagarajan 29 Messaging Apps Vulnerability Assessment Using Conversational AI 495 Tzu-Chia Chen 30 Conversational AI Threat Identification at Industrial Internet of Things 513 Boussaadi Smail, Meenakshi, José Luis Arias-Gonzáles, Malik Jawarneh, P. Venkata Hari Prasad and Harikumar Pallathadka 31 Conversational AI—A State-of-the-Art Review 533 Vivek Bhardwaj, Mukesh Kumar, Divyani Joshi, Ankita Chourasia, Bhushan Bawaskar and Shashank Sharma 32 Risks for Conversational AI Security 557 Vivek Bhardwaj, Safdar Sardar Khan, Gurpreet Singh, Sunil Patil, Devendra Kuril and Sarthak Nahar 33 Artificial Intelligence for Financial Inclusion in India 589 Samir Xavier Bhawnra and K.B. Singh 34 Revolutionizing Government Operations: The Impact of Artificial Intelligence in Public Administration 607 Aman Kumar Mishra, Amit Kumar Tyagi, Sathian Dananjayan, Anand Rajavat, Hitesh Rawat and Anjali Rawat 35 Conversational AI and Cloud Platform: An Investigation of Security and Privacy 635 V. Durga Prasad Jasti, Devabalan Pounraj, Malik Jawarneh, Meenakshi, P. Venkata Hari Prasad and Samrat Ray 36 Chatbot vs Intelligent Virtual Assistance (IVA) 655 Ajit Noonia, Rijvan Beg, Aruna Patidar, Bhushan Bawaskar, Shashank Sharma and Hitesh Rawat 37 Digital Forensics with Emerging Technologies: Vision and Research Potential for Future 675 Anand Kumar Mishra, V. Hemamalini and Amit Kumar Tyagi 38 Leveraging Natural Language Processing in Conversational AI Agents to Improve Healthcare Security 699 Jami Venkata Suman, Farooq Sunar Mahammad, M. Sunil Kumar, B. Sai Chandana and Sankararao Majji 39 NLP-Driven Chatbots: Applications and Implications in Conversational AI 713 A. Mary Sowjanya and Kotagiri Srividya References 724 About the Editors 727 Index 729