Everything Counts

Everything Counts! is an execution strategy for inspiring excellence and driving exceptional results. Too many people and organizations are mired in a mediocrity of their own making. They focus their attention and efforts on getting the big things right, but they ignore the little things that often make a big difference. As a result, reputations are damaged, brands diluted, and loyalty is lost by blatant disregard for the small stuff which negatively impacts the customer experience. For years, we've been taught not to sweat the small stuff, but in the real world of business, Everything Counts. Everything Counts is a call to greater awareness and with awareness comes a responsibility to raise the performance bar. It offers a powerful operating philosophy that will steer your organization to reach higher levels of growth, productivity, and performance. From the smallest customer contact to the most minute details of product quality, the little things add up to a pretty big deal. Serving as the definitive guide on organizational and personal mastery, this book gives you a foundation for unparalleled customer service, superior quality, and consistent performance. A proven system for organizing, aligning, and improving all your efforts in sales, service, and performance improvement Shows how concentrating on the small things leads to growth, productivity, personal success, and business greatness Helps you motivate your people and teams to achieve better results on both the personal and organizational level Everything Counts reminds us that seemingly small things can make tremendous differences. The purpose of this book is to help you internally define and take ownership of the most fundamental principle behind achieving results beyond you expectations-a single idea with an actionable focus-Everything Counts!

Foreword xii Acknowledgments xv Introduction xvii Professional Strategies 1 1 Every Detail Counts 3 2 Commitment Counts 8 3 Leadership Counts 13 4 Focus Counts 18 5 Consistency Counts 23 6 Boldness Counts 28 7 Quality Counts 32 8 Planning Counts 37 9 Vision Counts 42 10 Teamwork Counts 47 11 Ethics Count 52 12 Goal Setting Counts 57 13 Innovation Counts 62 14 Rewards and Recognition Count 67 15 Every Customer Counts 72 16 Energy Management Counts 77 17 Speed Counts 82 18 Lifelong Learning Counts 87 19 Networking Counts 92 Personal Strategies 97 20 Character Counts 99 21 Common Sense Counts 104 22 Excellence Counts 108 23 Every Choice Counts 113 24 Passion Counts 117 25 Perseverance Counts 122 26 Courage Counts 126 27 Patience Counts 131 28 Humility Counts 135 29 Self-Discipline Counts 140 30 Etiquette Counts 145 31 Optimism Counts 149 32 Health Counts 154 33 Gratitude Counts 158 34 Reputation Counts 163 35 Personal Development Counts 168 36 Sustainability Counts 173 37 Your Legacy Counts 179 38 Loyalty Counts 183 Universal Concepts 189 39 Truth Counts 191 40 Joy Counts 196 41 Simplicity Counts 201 42 Inconvenience Counts 206 43 Diversity Counts 211 44 Failure Counts 216 45 Sportsmanship Counts 221 46 Resiliency Counts 226 47 Fundamentals Count 230 48 Every Dollar Counts 235 49 Every Vote Counts 240 50 Contribution Counts 245 51 History Counts 250 52 Peace Counts 255 Top Ten Reasons to Visit EverythingCounts.com 259 About the Author 261 Index 263