The Five Dysfunctions of a Team: Facilitator's Guide Set

"Based on my work with executive teams over the past ten years, I've come to the conclusion that teamwork remains the single most untapped competitive advantage for any organization. Whether you work in a corporation, a non-profit, or a small, entrepreneurial venture, finding a way to minimize politics and confusion within your organization can lead to extraordinary improvement in morale, productivity, and results." —Patrick Lencioni Based on the best-selling leadership fable The Five Dysfunctions of a Team, the new edition of this easy-to-use workbook provides participants with an opportunity to explore the pitfalls that are side-tracking their team. Beginning with a 38-item team assessment, the workbook guides participants through The Five Dysfunctions of a Team: Absence of Trust Fear of Conflict Lack of Commitment Avoidance of Accountability Inattention to Results In addition to the standard workshop for teams, this expanded second edition featues a workshop targeted toward managers and team-leaders. Perfect for off-sites and retreats or even a series of team development meetings, this workbook is an excellent team development tool. It will allow leaders to begin the process of increasing cohesiveness and productivity.

PREFACE xi PART 1 OVERVIEW 1 INTRODUCTION 3 ABOUT THIS FACILITATOR’S GUIDE 4 PREPARE YOURSELF TO CONDUCT TRAINING 5 GUIDELINES FOR A SUCCESSFUL WORKSHOP 6 CUSTOMIZING THE WORKSHOP 10 PART 2 THE FIVE DYSFUNCTIONS OF A TEAM MODEL 11 A QUICK OVERVIEW 13 BUILDING TRUST 15 MASTERING CONFLICT 16 ACHIEVING COMMITMENT 17 EMBRACING ACCOUNTABILITY 19 FOCUSING ON RESULTS 20 PART 3 THE FIVE DYSFUNCTIONS OF A TEAM: A WORKSHOP FOR TEAMS 21 GETTING STARTED 23 WORKSHOP FORMATS 25 WORKSHOP OBJECTIVES 26 WORKSHOP AGENDAS 27 PLANNING A WORKSHOP 32 PRE-WORK 35 PLANNING CHECKLIST 36 SUPPLIES, MATERIALS, AND EQUIPMENT CHECKLIST 37 FACILITATOR’S SCRIPT FOR A TWO-DAY WORKSHOP FOR TEAMS 38 NEXT STEPS FOR A TEAM WORKSHOP 119 TEAMWORK ROADMAP 121 TEAM WORKSHOP FOLLOW-UP CHECKLIST 123 WORKSHOP FOR TEAMS SUGGESTED FOLLOW-UP ACTIVITIES 125 PART 4 THE FIVE DYSFUNCTIONS OF A TEAM: A WORKSHOP FOR TEAM LEADERS 127 GETTING STARTED 129 WORKSHOP OBJECTIVES 130 WORKSHOP AGENDAS 131 PLANNING A WORKSHOP 134 PRE-WORK 137 PLANNING CHECKLIST 138 SUPPLIES, MATERIALS, AND EQUIPMENT CHECKLIST 139 FACILITATOR’S SCRIPT FOR A ONE-DAY WORKSHOP FOR TEAM LEADERS 140 NEXT STEPS AFTER A TEAM LEADER WORKSHOP 205 PART 5 GUIDELINES FOR DISTANCE AND VIRTUAL LEARNING 209 APPENDIX 213 COMMON OBJECTIONS TO A WORKSHOP 215 SAMPLE PARTICIPANT NOTIFICATION E-MAILS 216 OWNER’S MANUAL EXERCISE 222 QUICK QUIZ ANSWERS 224 THEMATIC GOAL EXAMPLES 225 MANAGING AND ORGANIZING AROUND THE THEMATIC GOAL 229 ESTABLISHING A THEMATIC GOAL ROADMAP 231 SUPPLEMENTARY ACTIVITIES 234 STORIES 238 SAMPLE TEAM ASSESSMENT REPORT 247 SAMPLE TEAM ASSESSMENT COMPARISON REPORT 273 HOW TO DEBRIEF THE COMPARISON TEAM ASSESSMENT REPORT 285 RESOURCES 287 ABOUT THE AUTHOR 289 HOW TO USE THE FLASH DRIVE 291