Handbook for the New Health Care Manager

It has been nearly a decade since the first edition of the Handbook for the New Health Care Manager was published. During that time, dramatic changes have taken place in the health care industry and particularly in health care management. Written as a hands-on guide for both novice and seasoned managers, the Handbook for the New Health Care Manager, Second Edition offers a wealth of practical strategies, procedures, and methods that are designed to meet the myriad challenges of today's health care marketplace. This thoroughly revised and updated edition features new information on numerous topics.

HEALTH CARE LEADERSHIP IMPERATIVES. Understanding and Undertaking the Role of Health Care Manager. Making the Transition. Establishing a Progressive Work Environment. Managing the Nonplayers. Leading Through Conflict, Change, and Crisis. Orchestrating Progressive Team Action and Individual Performance. Strategic Analysis and Decision Making. Exemplifying Leadership Presence and Guidance. Case Study: Carolina Hospital Student Health Center. MANAGEMENT STRATEGIES. Encouraging Creativity. Selecting and Hiring Top Performers. Performance Evaluation. Negotiation Strategies. Balancing "Administrivia" and Progressive Action. Education and Development. Communication. Case Study: Jersey Medical Center Community Relations Office. RESOURCES. Appendix A: Analytical Planning and Decision-Making Tools. Appendix B: Structured Selection and Behavioral Interviewing System. Appendix C: Mentoring and Management Guidesheets.