The Reinventing Government Workbook

In this user-friAndly set of training materials, David Osborne andVictor Colon Rivera give managers and employees advice on how theycan apply the principles behind the reinvention revolution that ischanging the way government works. Designed for use in federal,state, and local governments, this workbook includes exercises,brain teasers, and discussion items to create an interactive,involving learning environment. The Reinventing Government Workbook is designed to help employeesat all levels understand the basic changes that are taking placeand how they can help contribute. The Reinventing Government Facilitator Guide provides detailed,step-by-step instructions on making the training experiencerewarding and memorable. It includes useful tips on designing thetraining program, instructions on using the workbook exercises,answers to frequently asked questions, and more.

Introduction. Module I: Clarifying Your Purpose. Principle 1. Customer-Driven Government: Meeting the Needs of theCustomer, Not the Bureaucracy. Principle 2. Mission-Driven Government: Transforming Rule-DrivenOrganizations. Principle 3. Anticipatory Government: Prevention Rather ThanCure. Module II: Enhancing Your Performance. Principle 4. Results-Oriented Government: Buying Outcomes RatherThan Inputs. Principle 5. Competitive Government: Injecting Competition intoService Delivery. Principle 6. Enterprising Government: Earning Rather ThanSpending. Module III: Shifting Your Locus of Control. Principle 7. Decentralized Government: From Hierarchy toParticipation and Teamwork. Principle 8. Community-Owned Government: Empowering Rather ThanServing. Module IV: Increasing Your Leverage. Principle 9. Catalytic Government: Steering Rather ThanRowing. Principle 10. Market-Oriented Government: Leveraging Change Throughthe Market.