Creating the New American Hospital

Transforming the American Hospital Provides an exciting, values-centered approach to leadingorganizational change that produces rapid and lastingresults. --Coyla Anderson, executive vice president, operations, Holy CrossHealth System At a time when the health care industry is going through acrisis--closures, layoffs, soaring costs, dissatisfied customers,and increased turnover--some hospitals have dramatically improvedquality, productivity, and profitability. How? They have met the challenges of operating in today's health careenvironment through a complete, revolutionary transformation in howhospitals are managed. This book offers health care leaders anin-depth picture of how this new hospital operates and presentsdetailed, proven guidance for undertaking the transition.

BUILDING A BRIGHTER FUTURE FOR AMERICAN HEALTH CARE. Why Hospitals Fail. Reinventing the American Hospital. HOW THE NEW AMERICAN HOSPITAL FUNCTIONS. Unleashing People for Contribution. Delivering the Service Strategy. The Quality-Productivity-Innovation Equation. A Streamlined Management System. Optimizing Organizational Structure. SUCCEEDING IN ORGANIZATIONAL RENEWAL. Leading the Transition. Managing Wide-Scale Change and Reconstruction. Preparing for Transformation. Implementing the Renewal Strategy. Accelerating the Change Process. Driving Change with Rewards.