Balanced Scorecard

The fast track route to understanding and implementing the balanced scorecard in your business. It covers the key aspects of the balanced scorecard, from using it to develop the company's strategy and relating it to existing control systems to setting goals and monitoring progress. It gives examples and lessons from some of the worlds most successful businesses, including Ricoh, Xerox and Ericsson Enterprise and ideas from the smartest thinkers including Robert S. Kaplan and David P. Norton. It includes and glossary of key concepts and a comprehensive resources guide.

01 Introduction to the Balanced Scorecard 1 02 Definition of Terms: What is a Balanced Scorecard? 5 03 Evolution 13 04 The E-Dimension 23 05 The Global Dimension 33 06 The State of the Art 41 07 In Practice 59 08 Key Concepts and Thinkers 77 09 Resources 89 10 Ten Steps to Making Balanced Scorecards Work 97 Frequently Asked Questions (FAQs) 107 Index 111