Engaged

A non-biased, grounded, and practical approach to employee engagement For managers and business leaders who want to enhance performance, this easy-to-use guide to employee management offers real solutions for getting workers engaged and increasing productivity. It explains what employee engagement is, why it matters, what the benefits of it are, what helps and hinders it, how to measure it, how to put theory into action when trying to create it. As an added benefit, it offers plenty of advice on how managers can keep themselves engaged, even during the toughest of times.

Foreword vii Introduction 1 1 What is engagement – and why does it matter?5 2 Why is engagement so elusive? 27 3 What drives engagement? 55 4 Do you know how engaged your people are right now? 87 5 So what are your employees telling you? 115 6 Getting beyond analysis and into action 133 7 Roadblocks to creating an engaged workforce 155 8 Building a culture of engagement 177 9 Engaging managers 205 10 Engagement in tough times 231 11 Finding meaning, growth and engagement 265 Annex 1: Comparison of the employee engagement model and other views of engagement drivers 303 Annex 2: Engagement model and action areas 307 Bibliography 309 Index 321