Putting Patients First

The second edition of Putting Patients First showcases what Planetree facilities and the Planetree organization have learned about the commitments, conditions, practices, and policies that are needed to do more than give lip service to being--patient-centered.--It should be read by every student, nurse, physician, administrator, trustee, policy maker, and lay person who is committed to creating healing environments, holding facilities accountable for their rhetoric, and truly reforming health care.

Acknowledgments ix The Editors xi The Contributors xiii Prologue xxiii Angelica Thieriot Introduction: Patient-centered Care Moves Into the Mainstream xxvii Susan B. Frampton Part One: Essential Elements of Patient-centered Care Chapter One: Human Interactions and Relationship-centered Caring 3 Jean Watson and Susan B. Frampton Chapter Two: Access to Information: Informing and Empowering Diverse Populations 27 Candace Ford Gray and Michele A. Spatz Chapter Three: Healing Partnerships: The Importance of Involving Patients, Families, and Volunteers 51 Alexandra Harrison, Gail MacKean, and Margaret Cullivan Chapter Four: Nutrition: The Nurturing and Healing Aspects of Food 75 David L. Katz and F. Nicholas Jacobs Chapter Five: Spiritual and Cultural Diversity: Inner Resources for Healing 95 Steven L. Jeffers and Dennis Kenny Chapter Six: Integrating Complementary and Alternative Practices into Conventional Care 113 David L. Katz and Ather Ali Chapter Seven: Effects of Viewing Art on Health Outcomes 129 Roger S. Ulrich Chapter Eight: Healing Environments: Creating a Nurturing and Healthy Environment 151 Kimberly Nelson Montague and Robert F. Sharrow Chapter Nine: Healthy Communities: Expanding the Boundaries of Health Care 175 Randall L. Carter and Catherine Whalen Part Two: Current Trends in Patient-centered Care Chapter Ten: Building the Business Case for Patient-centered Care 191 Patrick A. Charmel Chapter Eleven: The Physician-patient Relationship in the Patient-centered Care Model 211 H. Lee Kanter and Steven F. Horowitz Chapter Twelve: Adapting Patient-centered Care to Diverse Health Care Settings 227 Heidi Gil, Wendy W. Peche, and Philip J. Wilner Chapter Thirteen: Integrating Quality and Safety with Patient-centered Care 249 Carrie Brady and James B. Conway Chapter Fourteen: Patient-centered Care as Public Policy: The Role of Government, Payers, and the General Public 267 Carolyn M. Clancy, Janet M. Corrigan, and Dwight N. McNeill Chapter Fifteen: Breaking Down the Barriers to Patient-centered Care 285 Carrie Brady and Susan B. Frampton Epilogue 301 Linda K. Kenney Name Index 305 Subject Index 311