Strategic Management of the Health Care Supply Chain

Strategic Management of the Health Care Supply Chain provides students, faculty, managers, and researchers with a clear understanding of the health care supply chain and its role in health care strategy. It builds on fundamental concepts including sourcing of materials, forecasting demand, selecting and employing distribution models, and assessing risks, showing how they aid in the pursuit of supply management excellence in the health sector.

Foreword vii Lawton Robert Burns Preface ix Acknowledgments xiii The Authors xix Introduction: A Burning Platform for Change 1 1. Framing and Repositioning Management of the Health Care Supply Chain 25 2. Managing Supply Risk and Cost Reduction 44 3. Internal Customer Relationship and Performance Management 70 4. Group Purchasing Organizations: Shaping the Health Materials Marketplace 100 5. Inventory and Distribution Process: The Search for Strategy 125 6. Organizational Design for Hospital and Health Care System Supply Chains 155 7. Levels of Development for the Health Care Supply Chain 175 8. Building Supply Chain Leadership and Resources for the Future 196 Study 1: The Value of Group Purchasing in the Health Care Supply Chain 213 Study 2: Clinician, Supplier, and Buyer Working as One to Improve Patient Outcomes 229 Study 3: Metropolitan Hospital System—A Study of a Hybrid Organizational Design 257 Study 4: Office of Inspector General Advisory Opinion No. 05–06, February 2005 263 Notes 277 Index 299