Lead With Your Customer ― Transform Culture and Brand into World-class Excellence (1版)

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【簡介】 Your one-stop shop for world-class results The most admired organizations in the world have the same basic resources that you have―offices, computers, pencils, pens, phones, Internet, people. The primary difference is the way they use those resources. How do successful organizations consistently succeed? We witness their extraordinary results, but the secrets often remain hidden. In Lead With Your Customer, authors Mark David Jones and J. Jeff Kober offer the key success tools all world-class organizations have in common and explain how your organization can adopt them. To understand their customer-first approach, they offer the World Class Excellence Model―the result of decades of success as leaders at the Walt Disney Company and years of experience and research working with over two dozen Fortune 500 companies. The authors explain how “world class” status can be attained by many organizations, and isn’t the domain of only the most expensive, luxurious, or popular brands. 【目錄】

World Class (2) Student Book with online Workbook (Sticker Access Code)

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書名：World Class (2) Student Book with online Workbook (Sticker Access Code) 作者：Nancy Douglas 出版社：Cengage 出版日期：2013/00/00 ISBN：9781285063089 內容簡介 　　World Class is a two-level series from National Geographic Learning for high-intermediate and advanced English language learners. This integrated-skills program uses National Geographic content, images, and video to help learners expand their overall fluency while developing the tools and strategies necessary for effective, real-world communication. 　　FEATURES 　　．Stunning images and thought-provoking questions encourage learners to think critically 　　．Expanding Your Fluency allows learners to apply the language they have learned throughout the unit in real-world tasks 　　．The Writing section includes writing models to prompt learners to complete a functional piece of writing. 　　．Clearly stated Unit Outcomes provide a roadmap of learning for the student