書名：Managing Operations Across the Supply Chain 4/E 作者：SWINK 出版社：McGraw-Hill 出版日期：2019/11/00 ISBN：9781260547634 內容簡介 　　The Fourth Edition of Managing Operations Across the Supply Chain offers a global, supply chain perspective of operations management treatment that embraces the foundations of operations management but includes new frameworks, concepts, and tools to address the demands of today and changing needs of the future. We live in dynamic and exciting times due to many changes affecting nearly every aspect of business - including operations management. This fourth edition reflects key shifts in operations management. 目錄 PART I: SUPPLY CHAIN: A PERSPECTIVE FOR OPERATIONS MANAGEMENT Ch 1 Introduction to Managing Operations Across the Supply Chain Ch 2 Operations and Supply Chain Strategy PART II: FOUNDATIONS OF OPERATIONS MANAGEMENT Ch 3 Managing Processes and Capacity Ch 3 Chapter Supplement: Process Mapping and Analysis Ch 4 Product/Process Innovation Ch 5 Manufacturing and Service Process Structures Ch 6 Managing Quality Ch 6 Chapter Supplement: Quality Improvement Tools Ch 7 Managing Inventories Ch 8 Lean Systems PART III: INTEGRATING RELATIONSHIPS ACROSS THE SUPPLY CHAIN Ch 9 Customer Service Management Ch10 Sourcing and Supply Management Ch11 Logistics Management PART IV: PLANNING FOR INTEGRATED OPERATIONS ACROSS THE SUPPLY CHAIN Ch12 Demand Planning: Forecasting and Demand Management Ch13 Sales and Operations Planning Ch14 Materials and Resource Requirements Planning PART V: MANAGONG CHANGE IN SUPPLY CHAIN OPERATIONS Ch15 Project Management Ch15 Chapter Supplement: Advanced Methods for Project Scheduling Ch16 Sustainable Operations Management-Preparing for the Future