【簡介】 Considered the profession's ideal learning resource, DIRECT SOCIAL WORK PRACTICE: THEORY AND SKILLS, Eleventh Edition, prepares you for effective real-world practice. Packed with case examples, illustrations and relevant learning experiences from the authors and other social work practitioners, the text integrates the major theories and skills needed for contemporary direct social work practice. Part of the Brooks/Cole Empowerment Series, the Eleventh Edition is completely up to date, exploring evolving ethical and practice challenges, the impact of COVID-19, implications of electronic service delivery, social injustice, Black Lives Matter and other issues related to racial inequity. In addition, the authors have carefully revised the text to incorporate gender-neutral language and explore key structural implications affecting clients and practice. The text thoroughly integrates the core competencies and recommended practice behaviors outlined in the 2015 Educational Policy and Accreditation Standards (EPAS) set by the Council on Social Work Education (CSWE). As you're preparing to practice social work in today's complex world, this trusted text is an ideal resource to equip you for exam and career success. 【目錄】 Part I: INTRODUCTION. 1. The Challenges of Social Work. 2. Orienting Frameworks for Direct Practice. 3. Overview of the Helping Process. 4. Operationalizing the Social Work Values and Ethics. Part II: EXPLORING, ASSESSING, AND PLANNING. 5. Building Blocks of Communication: Conveying Empathy and Authenticity. 6. Verbal Following, Exploring and Focusing Skills. 7. Eliminating Counterproductive Communication Patterns. 8. Assessment: Exploring and Understanding Problems and Strengths. 9. Assessment: Intrapersonal, Interpersonal and Environmental Factors. 10. Assessing Family Functioning in Diverse Family and Cultural Contexts. 11. Forming and Assessing Social Work Groups. 12. Developing Goals and Formulating a Contract. Part III: THE CHANGE-ORIENTED PHASE. 13. Choosing and Implementing Interventions to Facilitate Change. 14. Balancing Micro and Macro Social Work Practice: Roles, Theories and Intervention Strategies. 15. Enhancing Family Functioning and Relationships. 16. Intervening in Social Work Groups. 17. Additive Empathy, Interpretation and Confrontation. 18. Managing Barriers to Change. Part IV: THE TERMINATION PHASE. 19. The Final Phase: Evaluation and Termination.