●Offers expansive, accessible content suitable for students from a diverse array of backgrounds ●Presents a focus on service industries and the project economy ●Extensive supplementary material, including an Instructor’s Manual, Test Bank Questions, and PowerPoint slides ●Updated, contemporary case studies and examples 目錄 Part 1 Strategy and Execution 1 Operations and Supply Chain Strategy for Competitiveness 2 Executing Strategy: Project Management Part 2 Output and Process Planning 3 Designing the Output and its Delivery Process 4 Capacity and Scheduling 5 Strategic Management of Supply Chains 6 Supply Chain Planning and Analytics Part 3 Managing and Improving the Process 7 Monitoring and Controlling the Processes 8 Process Improvement: Six Sigma 9 Process Improvement: Lean