【簡介】 Cachon Matching Supply with Demand, 4e is a clear, concise and more rigorous approach to an introductory Operations management course. Written by Wharton authors who use their guiding principles “real operations, real solutions” to bring the text and concepts to life, writing the majority of chapters from the perspective of specific companies. The “real solutions” refers to providing students with tools and strategies they can implement in practice and apply the author's models in a realistic operational setting. The authors strive for “real simple” by using as little mathematical notation as possible, focusing on many real-world examples and consistent terminology and phrasing throughout. 【目錄】 Ch 1 Introduction Ch 2 The Process View of the Organization Ch 3 Understanding the Supply Process: Evaluating Process Capacity Ch 4 Estimating and Reducing Labor Costs Ch 5 Batching and Other Flow Interruptions: Setup Times and the Economic Order Quantity Model Ch 6 The Link between Operations and Finance Ch 7 Quality and Statistical Process Control Ch 8 Lean Operations and the Toyota Production System Ch 9 Variability and Its Impact on Process Performance: Waiting Time Problems Ch10 The Impact of Variability on Process Performance: Throughput Losses Ch11 Scheduling to Prioritize Demand Ch12 Project Management Ch13 Forecasting Ch14 Betting on Uncertain Demand: The Newsvendor Model Ch15 Assemble-to-Order, Make-to-Order, and Quick Response with Reactive Capacity Ch16 Service Levels and Lead Times in Supply Chains: The Order-up-to Inventory Model Ch17 Risk-Pooling Strategies to Reduce and Hedge Uncertainty Ch18 Revenue Management with Capacity Controls Ch19 Supply Chain Coordination