Managing Quality: Integrating the Supply Chain【內含Access Code, 經刮除不受退】 (8版)

●Provides a student-friendly introduction to quality management through a unifying supply chain framework that links foundational quality management principles with modern advancements in Lean, Six Sigma, and service quality ●Presents a contingency-based approach grounded in both research and practitioner insights to offer adaptable quality management strategies ●Integrates real-world case studies, including insights from Samsung, Apple, and Great Ormond Street Hospital ●Explores cutting-edge topics such as AI, IoT, big data analytics, and digital transformation in quality management ●Enhances learning with experiential exercises, active figures, and engaging interactive content ●Emphasizes ethical considerations in quality management, including ISO standards and corporate social responsibility ●Offers instructor resources, including PowerPoint slides, test banks, and guided discussion questions

Part 1 Understanding Quality Concepts 1 Differing Perspectives on Quality 2 Quality Theory 3 Global Supply Chain Quality and International Quality Standards Part 2 Designing and Assuring Quality 4 Strategic Quality Planning 5 The Voice of the Customer 6 The Voice of the Market 7 Quality and Innovation in Product and Process Design 8 Designing Quality Services 9 Managing Supplier Quality in the Supply Chain Part 3 Implementing Quality 10 The Tools of Quality 11 Statistically Based Quality Improvement for Variables 12 Statistically Based Quality Improvement for Attributes 13 Lean and Six Sigma Management Principles and Tools Part 4 Forever Improving the Quality System 14 Managing Quality Improvement Teams and Projects 15 Implementing and Validating the Quality System