Managing Business Improvement and Quality

Any management team interested in making best use of tools and techniques would benefit from studying the contents of this book. A conscious effort has been made to produce the text in language which is free from jargon.

Preface. 1. The Role of Tools and Techniques in Total Quality Management. 2. Tools and Techniques: An Introduction. 3. Difficulties Encountered in the Use of Tools and Techniques. 4. Key Influences on the Use of Quality Management Tools and Techniques. 5. Implications for Education and Training. 6. An Overview of Common Tools. 7. An Overview of Common Techniques. 8. Tools and Techniques: An Assessment Methodology. References. Index.