Innovation, Collective Intelligence and Resiliency in Healthcare Organizations

Resilience in healthcare organizations is a complex issue, involving all stakeholders in the healthcare field. It is a highly topical issue, even more so in the wake of the recent health crisis. This book explores the impact of collective intelligence on the resilience of these organizations, and the role played by innovation. Health organizations comprise the structures and systems involved in treating patients, as well as healthcare professionals with medical, social or medico-social expertise, along with institutional and administrative players in the field. Innovation, Collective Intelligence and Resiliency in Healthcare Organizations alternates between theoretical readings and illustrative case studies. Their diversity is the result of their contributors: university researchers, institutional players from healthcare authorities, practicing caregivers in hospital structures or healthcare coordination support systems, and managers of healthcare structures and systems.

Foreword: Building Meta-Resilience in Healthcare Organizations xi Annie BARTOLI Foreword: Resiliency xv Yves CHARPAK List of Acronyms xix About the Authors xxv Introduction xxxi Aline COURIE-LEMEUR Part 1 Organizational Resilience in the Healthcare Field 1 Introduction to Part 1 3 Aline COURIE-LEMEUR Chapter 1 Resilience in Healthcare Organizations: Bibliometric Analysis 7 Olena Yuriivna CHYGRYN and Liliia Mykolaivna KHOMENKO Chapter 2 Response to Exceptional Health Situations at the Meso-Level: CPTSs in the Covid-19 Crisis 25 Sylvain GAUTIER Chapter 3 Dynamic Capabilities and Resilience of a Health Organization: The Case of an EHPAD-Medicalized Retirement Home 37 Benoît NAUTRE Chapter 4 The Health Pathway: A Resilient Model for Transforming the Governance of Health Authorities? 57 Laëtitia BOREL Part 2 Collective Intelligence and the Resilience of Healthcare Organizations 79 Introduction to Part 2 81 Aline COURIE-LEMEUR Chapter 5 Co-creation, Co-production and Collective Intelligence in Digitized Healthcare Policies 83 Jan MATTIJS and Vincent MABILLARD Chapter 6 The Patient Educator: A Profession, A Political Mandate or A Social Mandate? 105 Fatima YATIM Chapter 7 The Emergence of an Innovative and Resilient Organization of Healthcare Actors: The Alliance Santé de Seine-et-Marne 121 Béatrice PIPITONE and Hélène MARIE Chapter 8 The Alliance Manager: A Key Actor in Healthcare Coordination Systems 141 Laurent CENARD Part 3 Innovation and Resilience of Healthcare Organizations 161 Introduction to Part 3 163 Aline COURIE-LEMEUR Chapter 9 Social Innovation Through Design in Hospitals: Challenges and Proposals for Conditions of Success 165 Jihane SEBAI and Bérangère L SZOSTAK Chapter 10 Article 51: Innovative Experiments to Help the French Healthcare System? 181 Cécile DEZEST, Isabelle FRANCHISTEGUY-COULOUME and Emmanuelle CARGNELLO-CHARLES Chapter 11 Innovation and Training for Healthcare Professionals: Impact on the Structural Resilience of Organizations 201 Marianne SARAZIN Chapter 12 Analysis of Two Innovative Working Methods at the Ile-de-France RHA 211 Sophie BATAILLE, Élise BLÉRY, Charlotte ROUDIER-DAVAL and Michel MARTY Appendix: Brief Descriptions of Organizations 227 Aline COURIE-LEMEUR List of Authors 233 Index 235