The Effective Hiring Manager

Essential hiring and team-building lessons from the #1 Podcaster in the world The Effective Hiring Manager offers an essential guide for managers, team leaders, and HR professionals in organizations large or small. The author’s step-by-step approach makes the strategies easy to implement and help to ensure ongoing success. Hiring effectively is the single greatest long-term contribution to your organization. The only thing worse than having an open position is filling it with the wrong person. The Effective Hiring Manager offers a proven process for solving these problems and helping teams and organizations thrive. The fundamental principles of hiring and interviewing How to create criteria to hire by How to create excellent interview questions How to review resumes How to conduct phone screens How to structure an interview day How to conduct each interview How to capture interview results How to make an offer How to decline a candidate How to onboard candidates Written by Mark Horstman, co-founder of Manager Tools and an expert in training managers, The Effective Hiring Manager is an A to Z handbook to the successful hiring process. The book explores, in helpful detail, what it takes to hire the right person, for the right job, and the right team.

Introduction xi Section 1: Principles 1 1 The First Principle of Effective Hiring—Don’t Hire 3 2 The Second Principle of Effective Hiring—Set Your Bar High 9 3 The First Principle of Effective Interviewing—Say No 13 Section 2: Preparation 19 4 Behavioral Interviewing and Preparing Your Hiring Criteria 21 5 Creating Behavioral Interview Questions 31 6 Behavioral Interview Question Examples 39 Section 3: Screening 41 7 Screening Résumés 43 8 Screening Social Media 67 9 Conducting Phone Screens 73 10 Having Human Resources Conduct Phone Screens 81 Section 4: Conducting Interviews 85 11 Video and Telephone Interviews 87 12 Effective Final Interview Process 89 13 Physical Interview Setup 97 14 No Panel Interviews 101 15 How to Conduct Technical Interviews 109 16 Each Interviewer Uses the Same Set of Questions 111 17 The Basic Structure of Each Interview 117 18 How to Take Notes 133 19 How to Probe Behavioral Interview Answers 139 Section 5: Deciding and Offering 145 20 Interview Results Capture Meeting (IRCM) 147 21 How to Check References 155 22 How to Offer 165 23 How to Decline 173 24 How to Handle Two Viable Candidates 181 Section 6: Onboarding 187 25 Onboarding New Hires 189 Afterword 197 Acknowledgments 199 About the Author 201 Appendix 203 Index 217